About this role
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
The purpose of this job is to maintain and grow relationships with Parts and Service Solutions (PSS) customers and service an account portfolio.
In this role you will:
- Work with supplier partners to maintain adequate inventory in the warehouse to support key customers.
- Coordinate drop shipments from supplier partners to meet customer needs.
- Respond to customer inquiries from Pilot internal customers including pricing of products and services, delivery requests, order management, and urgent needs for products.
- Work closely with the PSS warehouse team to prioritize urgent needs for customers and ensure timeliness of critical shipments.
- Provide ideas to the PSS Product Manager in order to promote new products and services.
- Build relationships with internal customers and promote PSS products and services to help grow the business.
- Communicate with the PSS sales and management teams to make leadership aware of internal customer concerns and issues.
- Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods.
Qualifications
- High school diploma or equivalent certificate required.
- Bachelor’s degree in business or related field preferred.
- Minimum one year’s related work experience required; two years’ work experience preferred.
- Intermediate Microsoft Office skills
- Basic CRM skills
- Strong written and verbal communication skills
- Excellent customer service skills and ability to handle difficult issues.
- Strong organizational skills and attention to detail
- Ability to work as part of a team and problem-solve.
- Ability to adapt to change including a willingness to take on new tasks and technology.
- Willingness to learn new tasks and flexibility to support other areas of the business as needed
Additional Information
• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay
Other facts
About Pilot Company
Company Overview
Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day.
History
Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001.
Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.
Culture
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
What you'll do
- The role involves maintaining and growing relationships with Parts and Service Solutions customers while managing an account portfolio. Responsibilities include coordinating inventory, responding to inquiries, and supporting warehouse activities.
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