About this role
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused.
- Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiries
- Collaborate with the sales team members you support to identify customer needs, pain points, and business opportunities
- Manage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail.
- Communicate key updates and information to customers
- Manage the customer feedback process so we can proactively understand their views on our business and service levels
- Provide account level analysis and trend reporting for marketers and leadership
- Plan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer success
- Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
- Model behaviors that support the company’s common purpose; ensure customers and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures.
Complete other duties as assigned
Qualifications
- High school diploma or equivalent certificate required
- Bachelor’s degree or a minimum of two years’ experience in sales support preferred
- Intermediate Microsoft Office skills
- Intermediate skills with a CRM (preferred Salesforce), PRS leads, and other company software preferred
- Ability to gain knowledge of fuel and rack marketing industry
- Ability to gain knowledge of company products and offerings
- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
- Strong organizational skills with attention to detail
- Professional demeanor with communicating in person, email, or phone
- Excellent written and verbal communication skills
- Ability to communicate and interact effectively with various levels of the organization to negotiate, problem solve, complete projects, and influence decision making
- Ability to influence others and provide excellent customer service
- Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
- Strong time management skills
- Ability to quickly learn new technology and use technology in all areas related to the role
- Travel required less than 5%
- General office work requiring sitting or standing for long periods of time
Additional Information
- Nation-wide Medical Plan/Dental/Vision
- Employee Fuel Discount
- 401(k) and Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Onsite Gym
- Weekly Pay
Other facts
About Pilot Company
Company Overview
Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day.
History
Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001.
Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.
Culture
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
What you'll do
- The representative will manage day-to-day relationships with wholesale customers and ensure a frictionless customer experience. Responsibilities include onboarding customers, providing exemplary service, and conducting customer check-ins and reviews.
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