About this role
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The Enterprise Application Analyst II role is responsible for delivering comprehensive support to end users, ensuring data integrity across system, assisting with application testing, and conducting research to resolve issues within the PDI Enterprise application suite. This position plays a key role in maintaining system reliability and providing timely solutions to enhance operational efficiency
- Provide intermediate-level functional and technical support within the PDI\Enterprise application including troubleshooting and resolving application issues reported by business users or integration systems
- Monitor application interfaces and remediate batch failures. Document failure root cause and resolution provided
- Adhere to Incident, Change and Problem Management to ensure application remains SOX compliant
- Assist with troubleshooting of SSRS reports, perform data analysis and audits as per requirement
- Coordinate on UAT during application upgrades / system integration and document test cases
- Create / maintain interface documentation, train shared services during transition of interface monitoring
- Support business users in establishing PDI application access. Maintain PDI User group permission and membership.
- Model behaviors that support the company’s common goal and purpose; ensure guests, business users and team members are supported at the highest level
- Complete other duties as assigned
Qualifications
- Bachelor’s degree in related field
- Three years of related experience in ERP systems
- Intermediate Microsoft Office skills [Excel, Word, PowerPoint]
- Basic MS, SQL Scripting and SSRS Knowledge
- Intermediate understanding of system architecture, basic skills preferably in Python, PowerShell or relevant Tech stack · Good understanding and experience in using Atlassian tools (JIRA, Confluence) and Service Now
- Data Analysis and Problem-solving skills
- Ability to understand moderate business and technical solutions
- Ability to prioritize and work in a fast-paced environment with a sense of urgency and focus
- Strong verbal and written communication skills
- Strong Inter-personnel and customer support Skills
Additional Information
- General office work requires sitting or standing for long periods of time
- On-call support during non-business hours and / or weekend as required
- Travel required less than 5%
Other facts
About Pilot Company
Company Overview
Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day.
History
Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001.
Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010.
Culture
Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
What you'll do
- The Analyst II role is responsible for providing support to end users, ensuring data integrity, assisting with application testing, and resolving issues within the PDI Enterprise application suite. This position is crucial for maintaining system reliability and enhancing operational efficiency.
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