The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding receivables from all clients, including general and sub-contractors, ensuring timely payments while maintaining strong customer relationships.  The successful candidate will demonstrate knowledge of construction billing processes, lien rights, retention, and job cost accounting to reduce DSO (Days Sales Outstanding) and improve cash flow.  

Key Responsibilities:

Collections & Customer Communication:

• Proactively contact customers via telephone, email, and written correspondence to follow up on past-due invoices
• Establish payment arrangements and monitor adherence to the established agreement
• Address and resolve disputes or billing issues promptly to prevent payment delays
• Maintain a professional, customer-focused approach even during difficult conversations
• Back up for Cash Application Specialist
  
  

Documentation & Reporting

• Maintain clear, concise, and accurate collections notes that capture the reason for nonpayment
• Recommend accounts for escalation, lien or legal action when necessary

Process Improvement

• Identify recurring payment delays and work with the team to improve billing accuracy
• Suggest and assist with implementing strategies to reduce average collection time and increase efficiency

Requirements:

• High School degree or equivalent required, Bachelor’s Degree preferred
• 3+ years of B2B AR collections experience, 1+ years in the construction industry preferred
• Knowledge of lien laws, retainage rules, and construction billing methods preferred
• Excellent communications skills, verbal, written and negotiation skills
• Ability to work independently and as part of a team in a fast-paced environment
• Positive safety attitude and personal integrity – both are non-negotiable
• Strong spreadsheet skills and a good knowledge of Microsoft Excel and Word.
• Excellent written and verbal communication skills.
• Must be willing to initiate and build strong relationships with customers and project team members.
• Ability and creativity to reason and think logically in problem solving.
• Goal oriented with a commitment to get results

Pieper Electric is an Equal Opportunity Employer

At Pieper Electric, our people are our power. As a full-service electrical, mechanical, and automation contractor, our people are what enable us to stand out in our industry. They’re the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we’ve grown into a truly unique company.

Pieper Electric extends its reach through specialized brands, each excelling in their respective fields. Pieper Automation, Systems Technologies, Pro Lightning Protection, and Ideal Mechanical operate under the same commitment to excellence. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers.