Job Number:

32538

Location:

Phoebe North Campus

Street Address:

2000 Palmyra Rd

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPHS PATIENT CONTACT CENTER

Shift:

Days

Job Type:

Full time

Posted Date:

2026-01-02

Job Description Summary:

Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration. Performs all other duties as assigned.

Description:

Qualifications
High School Diploma or GED (Required)
2 year / Associate Degree in in a related field (Preferred) 

Work Experience
1+ years Health related field (hospital or Physician's office) (Preferred)

Licenses and Certifications
Certified Healthcare Access Associate (CHAA) within 15 months of hire
Previous Certified Patient Account Representative (CPAR) certification acceptable

Essential Functions
Must be proficient in time management and identifying priorities.
Analyze and disseminate physician orders to appropriately match services to the planned admission. 
Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient. 
Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.). 
Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.

Additional Duties
Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.

For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.
Wears protective clothing and equipment as appropriate.