Job Number:

33291

Location:

Phoebe Putney Memorial Hospital

Street Address:

417 W 3rd Ave

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPMH COMMAND CENTER

Shift:

Nights

Job Type:

Full time

Posted Date:

2026-01-29

Job Description Summary:

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission
and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation,
surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient
account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP,
production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS
Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering
telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow
transactions. All activities will be performed in support of the strategy, vision, and values of Phoebe. Nothing in this job description restricts
management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment
Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate

Description:

Care Command Specialist-

GENERAL REQUIREMENTS • Adheres to the hospital and departmental attendance and punctuality guidelines • Performs all job responsibilities in alignment with the core values, mission and vision of the organization • Performs other duties as required and completes all job functions as per departmental policies and procedures • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. • Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills

GENERAL SKILLS • Organizational Skills, Communication Skills, Interpersonal Skills, Customer Relations, Mathematical, Analytical, Grammar / Spelling ,Read / Comprehend Written Instructions, Follow Verbal Instructions, Basic Computer Skills, Microsoft Office Suite, General Clerical Skills, Spanish or 2nd Language Preferred.

WORKING CONDITION

• General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. • May be exposed to high noise levels and bright lights. • May be exposed to limited hazardous substances or body fluids, or infectious organisms. • May be required to change from one task to another of different nature without loss of efficiency or composure. • Periods of high stress and fluctuating workloads may occur. • May be scheduled as needed including overtime

EDUCATION REQUIREMENTS • High School Diploma or GED (Required) • 2 year / Associate Degree in in a related field (Preferred

EXPERIENCE REQUIREMENTS • 1 - 2 years Health related field (hospital or Physician's office), Call Center, Customer Service, High Volume Retail Business (Preferred

PHYSICAL REQUIREMENTS • Have near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voice • Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors • Have good manual dexterity • Have good eye-hand-foot coordination • Ability to perform repetitive tasks/motion

PHYSICAL DEMANDS • Occasionally within shift (1-33%) :(Standing, Walking, Bending/Stooping, Pushing/Pulling, Reaching above shoulder) • Continuously within shift (67-100%) :(Sitting