Vet Health Services (VHS) at PetSmart is leading the way in making veterinary care more accessible and impactful. Through our Independent Veterinary Operator (IVO) practices, the PetSmart Veterinary Services (PVS) franchise ownership model, to partnerships with Banfield Pet Hospital, in-store vaccine and wellness clinics, and Access to Veterinary Care (AVC) initiatives supported by PetSmart Charities, VHS brings innovative veterinary solutions together under one roof to support pets, pet parents, and the professionals who care for them.

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

About the Role:
This role is responsible for building strong partnerships with franchisees and providing high-level consultation to veterinary hospital owners. You will advise them on best practices and strategic decisions to help them achieve success.

From the initial setup to daily operations and ownership transitions, you will play a key role in supporting and ensuring the success of veterinary hospitals. Focusing on delivering first-class support, you will use data analytics and relationship-driven strategies to improve performance and drive success. Collaboration with internal and external teams across multiple time zones is essential. The ideal candidate will have strong project management skills, work independently, and provide coaching and support to hospital leaders and their teams.

Essential Duties and Responsibilities:

• Build and maintain strong partnerships with franchisees, hospital owners, and internal/external stakeholders.
• Provide expert coaching and consultation to veterinary hospital owners, ensuring their needs are met and exceeded.
• Help hospital owners achieve their goals by offering data-driven recommendations based on industry experience, market research, and on-site hospital assessments.
• Drives and is responsible for the performance of their assigned hospitals and the metrics associated with the hospital.
• Collaborate with hospital teams to drive operational improvements and implement the best practices.
• Analyze Profit & Loss (P&L) statements and balance sheets to assess financial health and identify opportunities for improvement.
• Develop actionable strategies based on data analysis to address performance issues.
• Support the marketing efforts for new hospital openings by working with internal stakeholders.
• Conduct analytics to assess hospital performance and identify areas for growth.
• Serve as a consultant to enhance hospital operations and efficiency.
• Act as the primary point of contact for franchisees, managing issue resolution and ensuring seamless operations.
• Navigate complex discussions related to franchise agreements and brand standards.
• Represent the company at veterinary conferences as a brand ambassador.
• Guide franchisees through onboarding, opening, technology support, ownership transitions, and closures.
• Provide hands-on training for veterinary software and hospital management systems.
• Maintain detailed records in the franchise management system.
• Work with technical support teams to resolve technology issues at veterinary hospitals.
• Ensure new franchise locations are set up effectively and operate efficiently.

Qualifications & Requirements:

• Bachelor’s degree or Certified Veterinary Practice Manager (CVPM) preferred.
• 3+ years of veterinary hospital management experience preferred. Multi-site experience preferred
• Strong coaching and leadership skills.
• Excellent project management abilities, with the capacity to manage multiple initiatives simultaneously.
• Exceptional communication skills and attention to detail.
• Strong interpersonal skills to build and maintain relationships with franchisees, colleagues, and stakeholders.
• Highly motivated self-starter with strong problem-solving abilities.
• Ability to work independently in a fast-paced environment while managing multiple priorities.
• Willingness to travel overnight up to 80%.

Technical Skills:

• Proficiency in Microsoft Office Suite.
• Experience with veterinary Practice Information Management Systems (PIMS).
• Ability to conduct remote training when necessary.
• Familiarity with additional business systems as required.

SUPERVISORY RESPONSIBILITIES

This position will have 0 direct reports.

BUDGET RESPONSIBILITY

This position will have no budget responsibility.

The individual will need to manage expenses associated with travel within company guidelines.

CERTIFICATES, LICENSES, REGISTRATIONS

• CVPM preferred but not required.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of a typical business office environment with overnight travel expectations.  Reasonable accommodation may be made for individuals with disabilities to perform essential functions.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.