The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Sr. Store Environment Designer

Please include a link to your design portfolio when applying.

Overview

We are seeking a highly skilled Environmental / 3D Designer to lead the conceptualization and execution of in-store décor and architectural graphics for our retail environments. This role blends 2D and 3D creative development, technical design, architectural coordination, and vendor collaboration. The ideal candidate has a strong visual communication skillset, can articulate design intent clearly to internal stakeholders, and can translate conceptual ideas into accurate, build-ready documentation.

Key Responsibilities

Concept Development & Creative Direction

• Lead in-store conceptual design projects from initial strategy through execution.
• Develop concept inspiration boards, sketches, storyboards, 3D renderings, and visual narratives.
• Present design concepts to internal design teams and executive leadership with clarity and persuasion.
• Ensure all concepts align with brand standards and strategic objectives.

3D + 2D Design Production

• Produce high-quality 3D models, renderings, and environmental graphics for décor and fixture programs.
• Create 2D graphic layouts, presentation decks, and prototype materials for review and approval.
• Partner with print buying teams to develop cost-effective décor solutions.

Project Management

• Manage multiple projects simultaneously while maintaining scope, timeline, and budget.
• Coordinate design presentations, stakeholder reviews, and cross-functional communication.
• Support store teams by responding to décor-related requests and providing design solutions.

Technical Documentation & Construction Coordination

• Interpret construction drawings and verify accuracy against design intent.e
• Prepare production-ready working drawings, elevations, templates, and vendor submittals.
• Review architectural drawings, as-built conditions, and shop drawings for compliance with brand standards.
• Conduct field measurements and surveys for architectural graphics, fixtures, and décor installations.

Cross-Functional Collaboration & Industry Awareness

• Partner with internal architects, external consultants, and third-party vendors to develop project-specific solutions.
• Maintain knowledge of current retail design trends including fixtures, finishes, lighting, signage, materials, and fabrication methods.

Required Skills & Qualifications

• Proven portfolio demonstrating 2D and 3D conceptual design, environmental graphics, and visualization.
• Strong proficiency in Adobe Creative Suite, Sketchup & 3D modeling/rendering tools
• Ability to translate conceptual work into detailed, production-ready documents.
• Exceptional communication skills with the ability to pitch ideas confidently.
• Strong project and time-management capabilities.
• Experience in structural or industrial design.
• Familiarity with large-format printing, fabrication processes, or retail rollout programs.

REPORTS TO: Sr Manager, Store Environment

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.