Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Summary

The Senior HRIS Analyst supports our journey from SAP HCM on-premises to cloud-based SAP SuccessFactors. This role brings strong functional expertise in SAP HCM and SAP SuccessFactors and is responsible for day-to-day HRIS support, configuration, reporting, and system maintenance activities.

The Sr HRIS Analyst partners closely with HR functional teams, HR Shared Services, and IT to support core HR processes, ensure data integrity, and assist with system enhancements and deployments across the employee lifecycle. This role focuses on execution, stability, and continuous improvement while developing deeper subject-matter expertise in SuccessFactors modules, including SuccessFactors SPM.

Essential Duties and Responsibilities

HRIS Functional Support

• Support the deployment and ongoing operation of HR processes such as employee master data administration, benefits, organizational management, talent management, talent acquisition, rewards & recognition, and organizational development.
• Configure, maintain, and troubleshoot SAP SuccessFactors modules and related HR systems, including support for SuccessFactors SPM.
• Assist with system administration activities across the employee lifecycle (hire to retire).

System Enhancements & Projects

• Support approved HRIS initiatives and system enhancements by executing assigned deliverables.
• Partner with senior team members to support progress on projects and roadmap initiatives.
• Assist with translating business requirements into functional and technical requirements across modules.
• Review, test, and help demonstrate new SAP SuccessFactors features and configurations to meet business needs.

Reporting, Data & Analytics

• Design and generate ad-hoc and recurring reports and queries.
• Review reporting requests, analyze data, and recommend solutions or alternatives to improve efficiency.
• Assist in maintaining data accuracy through audits, monitoring, and centralized data corrections.
• Support interface monitoring and partner with IT to help identify and resolve data issues.

Testing & Release Support

• Create and execute functional and UAT test scripts for assigned enhancements.
• Document test results, support issue resolution, and assist with release readiness activities.
• Support cyclical and year-end HR system activities.

User Support & Enablement

• Provide production support to HR users and respond to system inquiries.
• Develop and maintain system documentation and training materials.
• Assist with training HR partners on system functionality and new features.

Security, Compliance & Collaboration

• Support HR system security role maintenance and assist with periodic security audits.
• Partner with HR, HR Shared Services, IT, and vendors to ensure data integrity and system stability.
• Follow established incident and escalation processes to minimize system downtime.

Continuous Improvement

• Stay informed on SAP SuccessFactors updates, releases, and best practices.
• Provide recommendations for incremental improvements to system functionality and user experience.
• Maintain knowledge of functional processes, company policies, and HRIS procedures.
• Perform other duties as assigned.

Education and/or Experience

• 4–6 years of experience supporting enterprise HRIS platforms, with hands-on experience in SAP HCM and SAP SuccessFactors.
• Bachelor’s degree in human resources, Information Systems, Business, or a related field, or equivalent experience.
• Exposure to SuccessFactors SPM or performance management modules preferred.
• Experience supporting system configuration, reporting, testing, and data maintenance.
• Strong analytical and problem-solving skills with the ability to manage assigned work independently.
• Effective communicator with the ability to collaborate across HR and IT teams.
• Customer-focused mindset with an interest in continuous improvement and change management.
• Strong in Microsoft Excel, Word, and PowerPoint.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.