It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Sr. Application Analyst

About the Team

The Labor Applications team at PetSmart is at the forefront of optimizing labor management processes across our operations. We strive for efficiency and effectiveness in workforce allocation, ensuring our efforts translate into tangible improvements in operational performance.

About the Job

Position Summary:

We are seeking a Sr. Application Analyst with a focus on Labor Applications to join our Technology team. This role is essential for developing and maintaining robust, scalable, and standardized labor management systems. Utilizing technologies such as UKG Workforce Central, UKG Pro, Task Management, the Sr. Application Analyst will be instrumental in supporting system enhancements, upgrades, and ongoing maintenance. This position requires an understanding of labor management processes and a commitment to leveraging technology to meet our company’s strategic goals.

Essential Duties and Responsibilities:

• Acts as a subject matter expert for all facets of labor management systems.
• Effectively communicate and build consensus across teams and individuals at various organizational levels to clarify objectives and achieve goals.
• Proactively identify and resolve problems independently while engaging others to address broader issues.
• Work cross-functionally with various business and Technology teams to solve complex problems, distinguishing between technology, people, or process issues.
• Create and maintain comprehensive operations and system support documentation, applying knowledge of the software development lifecycle in compliance with Sarbanes-Oxley.
• Develop and execute system and unit test scripts for projects, ensuring adherence to company and team standards for software changes.
• Contribute to the design, testing, and deployment of custom objects and applications under guidance.
• Support User Acceptance Testing (UAT) and independently manage system monitoring and configuration change issues.
• Utilize exceptional communication skills to convey messages clearly in various settings, promoting knowledge sharing and collaboration.
• Configure, manage, and maintain Labor and Task Management systems to ensure they meet our operational requirements and standards.
• Partner with vendors to ensure that our Labor and Task Management solutions are continuously aligned with our business needs, facilitating the adaptation of new technologies and practices.
• Actively support project initiatives, contributing to the planning, execution, and successful delivery of projects aimed at enhancing our labor management capabilities.

Qualifications:

• 2+ years experience with UKG Pro Workforce Management (WFM) and/or 5+ years experience with UKG Workforce Central (WFC).
• Solid understanding of computer systems, data networks, databases, operating systems, and their potential and limitations.
• Multi-year experience in configuring, implementing, and supporting information systems, with direct experience on multiple projects.
• Ability to interpret different viewpoints, assimilate them into work processes, and communicate technical or business knowledge effectively.
• Strong foundation in policies, practices, trends, and information that affect the business and its functions.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.