It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

SAP Basis Administrator– Job Description

This role works in our Phoenix Home Office - visa sponsorship is not available for this role

Role Summary

The SAP Basis Lead is responsible for managing, maintaining, and optimizing the SAP technical landscape across ECC, S/4HANA, BW, CPI, BTP, Solution Manager, and related SAP systems. This role oversees Basis administration activities, ensures system availability and performance, manages upgrades and migrations, and leads a team of Basis administrators to deliver stable and secure SAP environments.

Key Responsibilities

Landscape Management

• Design, implement, and maintain SAP system landscapes (ECC, BW, Enterprise Portal, Solution Manager, GRC, SLT, BTP, S/4HANA, SAP CAR, SuccessFactors, Cloud ALM).
• Plan and execute system copies, refreshes, upgrades, and patching.
• Ensure integration with external systems and cloud platforms (Azure, AWS, GCP, BTP).

System Performance & Monitoring

• Monitor and tune system performance, including database, memory, and job performance.
• Implement proactive health checks and automation to reduce downtime.

Security & Compliance

• Oversee user administration, roles, and authorizations.
• Ensure compliance with IT security and audit standards (e.g., SOX).

Disaster Recovery & Backup

• Develop and manage disaster recovery plans, backup strategies, and system restores.
• Validate DR readiness through regular testing.

Project Leadership

• Lead Basis activities for SAP projects (migrations, upgrades, new implementations).
• Partner with functional, development, and infrastructure teams to ensure seamless project delivery.

Team & Vendor Management

• Lead and mentor Basis administrators (onsite/offshore).
• Coordinate with SAP, hardware, and cloud vendors for issue resolution.

Required Skills & Experience

• Bachelor’s degree in computer science or related field
• 10+ years hands-on SAP Basis Administration experience
• Experience in SAP installations, system copies, kernel upgrades, and performance tuning
• Expertise in database administration — primarily HANA and Oracle.
• Experience with SAP Enterprise Cloud Services and SAP RISE methodology
• Deep understanding of SAP HANA architecture, backup/recovery, and performance optimization.
• Experience managing SAP cloud solutions (Certificates, outages, SLAs, etc.)
• Familiarity with Operating systems Linux, Windows
• Familiarity with high-availability and failover setups using clustering and load balancing.
• Excellent problem solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Strong Leadership and Project Management skills

Preferred Qualifications

• SAP HANA, SAP OS/DB Migration SAP Certification is a plus
• SAP S/4HANA on Cloud deployments or migrations is a plus
• Experience with automation and monitoring tools (e.g., Solution Manager, SAP Cloud ALM).
• Experience with SAP Business Data Cloud and SAP Datasphere ( Nice to have)
• Exposure to SAP security and GRC integration.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

 PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.