Our Field Leaders develop and deliver growth strategies across our stores.  As a leader of people, they are passionate about developing highly engaged teams. As a leader of their region/district, they are forward thinking and solution oriented to drive results.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provides strategic leadership, planning, and execution of solutions for current and future business needs. 

• Builds strong partnerships with Regional Vice President and Field Leadership team; coaches Field associates in delivery of strategic initiatives. 

• Utilizes data, trend analysis, statistical reports, and benchmarking to conduct root cause analysis of current state and identification of metric-driven solutions. 

• Creates a best-in-class workforce through the development and coaching of all management teams. 

• Provides leadership and assessment of associates’ performance to ensure identification and development of high-potentials and bench strength. Champions efforts to build a Field Leadership talent pipeline. 

• Holds profit & loss responsibility for the district while ensuring consistent policy and procedure compliance. 

• Provides coaching, mentoring, and overall direction of accountabilities for store management teams in order to meet District, Region, and Company goals. 

• Ensures the safety/security of company assets, customers, pets, and associates through regular store visits and training of store standards/compliance with company and government safety standards. 

• Ensures all stores are in compliance with all inventory management tools (WISE) to guarantee appropriate levels of in-stock are available to all customers. 

• Effectively communicates business and financial objectives to management teams; audits store performance, collects data and communicates store results to PetSmart corporate office. Provides feedback to management on store results. 

• Represents the company to outside organizations within the local community. 

• Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. 

• Remains effective in a changing environment and manages change. Adjusts team priorities to meet goals and commitments, ensures continued alignment across the business process, and responds effectively to constantly changing demands. 

• Ensures all initiatives for the district are aligned with the company’s vision, governing business strategies, and current business priorities. Develops strategic direction and establishes appropriate priorities for projects critical to success. 

• Assesses organizational and operational effectiveness and recommends enhancements that will improve operating processes and performance. 

• Acts as focal point for progress reporting on key initiatives and provides timely updates/presentations. Consistently provides the Regional Vice President with regular feedback on store performance. 

• Serves as a visible presence and continuous influence for strategic change and operational excellence across the organization. Interacts up and down, as well as across, the organization to champion a consistent case for continuous improvement resulting in ongoing benefits for the company. 


LEADERSHIP SKILLS 
• Proactive Catalytic Approach – Forward thinking, make things happen business approach. Seeks out problems and opportunities for change. Approaches work objectives with a sense of urgency and passion, and a dedication to exceed performance expectations. Possesses a high sense of responsibility, quality, ethics, and integrity. 

• Synergistic Implementation Abilities – Able to think through problem solutions, sell cooperative solution agendas, and integrate internal/external efficiencies. Able to build consensus among groups with diverse backgrounds and motivate cooperation in development and implementation of solutions. 

• Business Impact – Influences others to achieve individual and team objectives. Possesses strong leadership attributes enabling effective direction, facilitation, communication and cooperation with all levels of associates. 

• Cross-functional Approach – Maintains focus on horizontal business processes, not simply vertical business functions. Has a broad business perspective with sound business judgment. 

• Independent View – Able to look at the business to identify strategy, process, and relationship opportunities. Challenges assumptions embedded in current processes and practices. Executes strategy and drives organizational alignment. 

• Results Orientation – Ability to consistently achieve and deliver business outcomes and business value. Excellent decision making and project management skills; has a strong track record of success.

EDUCATION and/or EXPERIENCE 

Bachelor's degree in a relevant field from a four-year college or university is required. The ideal candidate will have the following: 

• 7-10 years related and relevant, multi-store experience as a District Manager in a retail environment 

• High level of professional, and interpersonal ability and flexibility, combined with solid problem-solving skills and a strategic business sense. 

• Equivalent combination of education and experience is acceptable.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.