Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

As an Associate Learning Consultant, you’ll help bring PetSmart’s Learning and Development strategy to life by creating and updating training materials that support the growth of our associates across stores, distribution centers, and the home office. Your work will help build skills in areas like functional/technical skill and professional development making a real impact on our business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Update existing training content (eLearnings, job aids, presentations) to keep it accurate and relevant.
• Revise and rewrite materials to improve clarity and effectiveness.
• Proofread and review content created by other team members.
• Assist in designing, developing, and delivering training solutions for different parts of the business.
• Lead small-scale projects when needed, with support from senior team members.
• Provide administrative support for team-hosted learning events, including scheduling, logistics coordination, and participant communication.
• Manage a shared inbox to respond to questions from learners and leaders in a timely and professional manner.
• Collaborate with teammates and business partners to build effective learning tools.
• Handle multiple projects with overlapping deadlines.
• Respond to requests and feedback in a timely, professional manner.
• Stay flexible and adapt to changing priorities and business needs.
• Ensure training materials are high-quality, engaging, and aligned with business goals.
• Help create implementation plans that support long-term success and a great learner experience.
• Other duties as assigned.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Instructional Design, Education, or a related field preferred.
• 1–3 years of experience in designing and facilitating training is preferred.
• Experience in retail, distribution, or corporate environments is a plus.
• Strong communication and writing skills.
• Ability to manage multiple tasks and meet deadlines.
• Creative problem-solving and critical thinking.
• Passion for learning and continuous improvement.
• Comfortable working in a fast-paced, collaborative environment.
• Familiarity with Microsoft Office (Word, PowerPoint, Excel).
• Experience with tools like Adobe Creative Suite, Articulate Storyline, Vyond, or Canva is a bonus.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands and work environment are characteristic of those found in a typical office environment.  Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.