Desktop Support Specialist 3
full-time•Rohnert Park
About this role
Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.
FULL TIME EMPLOYEE BENEFITS:
- 21 Days of Paid Time Off
- 10 Observed Holidays
- Medical Insurance (Entire deductible paid by us!)
- 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
- Dental Insurance
- Vision Insurance
- Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
- 401K Matching after 1 year of employment
- Flexible Spending Account, Dependent Care FSA
- Life Insurance (included at no cost to the employee)
- Long Term Disability (included at no cost to the employee)
- Employee Assistance Program (included at no cost to the employee)
Summary: The Desktop Support 3 position provides desktop leadership and an additional level of support for a network of PHC computers, Vocera, phones, and other peripherals as well as being the liaison for tickets escalated to the Systems team and 3rd party vendors.
Areas of Responsibility – Desktop Support Specialist 2 responsibilities plus:
Operations:
- Takes the lead to work with vendors to resolve technical issues with hardware equipment, desktop software and technical consulting
- Coordinate with other teams or departments to resolve user problems
- Works with the Systems Administration team to escalate and resolve desktop issues
- Understand basic network plan and assist Network Engineer in any changes that affect Desktop
- Act as a backup to the Desktop Support Lead when they are unavailable
General Duties:
- Leads desktop projects and special tasks
- Assist with all other special tasks and manage projects as directed by management
- Develop and participate in workflow documentation and procedures
- Provides New Hire Orientation, if needed
Printer Management:
- Work with Systems team for any fax issues
Desktop Client Management:
- Test and recommend new desktop client solutions (hardware and software) including standard hardware platforms, OS updates and methods for distributing changes
- Work with Systems Engineers to ensure the network security policy and standards for PHC are implemented:
o Install appropriate firewalls, password protections, and anti-virus software
o Install patch updates as appropriate
o Ensure computer security as necessary, for example, by eliminating unnecessary services, minimizing unencrypted authentication, prevent unauthenticated email relays and uncontrolled access to proxy services, and providing for physical security
o Distribute monthly IT Security Newsletter
- Liaison to Systems team for terminal server environment escalations
- Support various on premise and cloud software solutions (Intranet, Office365, eCW) and escalate to vendors, if needed
Phone and Video Communication Management:
- Program and distribute iOS devices and work with vendors (Verizon, Apple) for updates, troubleshooting and escalations
- Support Vocera and other Facility Systems – including MACs and licensing/troubleshooting of issues with the system in conjunction with the vendor
- Own the monthly Vocera testing schedule, communicate results and propose resolution plans for any problems
- Support Cisco Video, Webex, and Jabber messaging platforms and work with Systems team for escalations
IT Security:
- Create articles for the IT Security Newsletter
- Support any audits for IT Desktop matters
- Review security bulletins for IT Desktop concerns
Education/Experience:
- Associates degree or two to four years related experience and/or training; or equivalent combination of education and experience
- One to two years Desktop Support experience
- Knowledge of Apple hardware and software preferred
- Knowledge of various software packages including Microsoft products Required
- Knowledge of networking and security including TCP/IP, AFP, SMB, NFS, SFTP, SCP, SSH, SSL, OSI layer model a plus
- Knowledge and ability to provide support for various software packages including Microsoft products, eCW, and Dentrix
- Knowledge to ensure network security policy and standards for PHC are implemented and enforced
Licenses and Certifications: At least one below plus valid California Driver License
- Microsoft Certified Solutions Associate (MCSA)
- AWS Certified Cloud Practitioner
- AWS Certified Solutions Architect
- ITIL Foundation Certification (ITIL -F)
- Current, valid California Driver License required
Language Skills: Bilingual in English and Spanish, both written and verbal preferred.
Other facts
Tech stack
Desktop Support,Technical Consulting,Network Security,Apple Hardware,Microsoft Products,TCP/IP,SFTP,SSH,OS Updates,Firewall Installation,Anti-Virus Software,Project Management,User Support,IT Security,Vendor Management,Communication Management
About Petaluma Health Center
Petaluma Health Center's mission is to provide high quality health care with access for all in southern Sonoma County.
*Petaluma Health Center is a six-time award winner in the North Bay Business Journal’s Best Places to Work for 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009.
*We were named as one of "Healthiest Companies in the North Bay" by North Bay Business Journal in 2015, 2016 and 2017.
*Our staff members share the goal of offering patients the best possible care, and we are using a new, innovative “home team” care approach.
Staff positions offer an outstanding benefits package including:
Medical, dental, and vision care
401K, FSA, HSA
Life insurance, AD&D, long-term disability
Physician loan repayment and more.
Team size: 501-1,000 employees
Website: http://www.phealthcenter.org
LinkedIn: Visit
Industry: Hospitals and Health Care
What you'll do
- The Desktop Support Specialist 3 provides leadership and advanced support for PHC's computer network, including hardware, software, and peripheral management. They act as a liaison for escalated tickets and lead desktop projects while ensuring network security and user support.
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Frequently Asked Questions
What does a Desktop Support Specialist 3 do at Petaluma Health Center?
As a Desktop Support Specialist 3 at Petaluma Health Center, you will: the Desktop Support Specialist 3 provides leadership and advanced support for PHC's computer network, including hardware, software, and peripheral management. They act as a liaison for escalated tickets and lead desktop projects while ensuring network security and user support..
Why join Petaluma Health Center as a Desktop Support Specialist 3?
Petaluma Health Center is a leading Hospitals and Health Care company.
Is the Desktop Support Specialist 3 position at Petaluma Health Center remote?
The Desktop Support Specialist 3 position at Petaluma Health Center is based in Rohnert Park, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support Specialist 3 position at Petaluma Health Center?
You can apply for the Desktop Support Specialist 3 position at Petaluma Health Center directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Petaluma Health Center on their website.