PV
Store Manager
full-time•Wawa
About this role
Location: Wawa, Ontario
Starting From:
$19.95Job Description:
The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.
All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.
At Pet Valu, we're Pet Experts, and we're pet lovers, too.
Job Overview:
As a Store Manager you will coach and develop your store team to deliver world class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!
What you get:
- Management training
- Product knowledge
- Employee discounts
- Competitive wages
- Paid benefits
- Pet oriented career-building environment
What you do:
- Customers/Community ensure that all customer service standards are met by staff; maintain courteous relationships within the community (e.g. Humane society)
- Manage a team of employees including but not limited to recruiting, scheduling, training, day-to-day assignment of tasks, supervision and coaching
- Operational Standards/Procedures ensure that all staff adhere to the standards and procedures set at the corporate operations level
- Administrative activities coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
- Business Results coordinate efforts of store staff to achieve targeted results
- Other duties and tasks as required
What you bring:
- Minimum of 2 years customer service and retail store management experience
- Enthusiasm for learning & growth in pet care industry
- Possess outgoing and friendly personality with strong customer service skills
- Ability to work as scheduled to meet attendance requirements, which include weekends and evenings
- Ability to have reliable means of transportation to and from the store
- Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
- Capacity for understanding inter-team conflicts and escalating when necessary
- Working knowledge of POS system
- Ability to lift 50lbs repetitively
- Industry experience an asset
This posting is for an existing vacancy.
What you'll do
- As a Store Manager, you will coach and develop your store team to deliver world-class service to customers. You will manage a team of employees and ensure operational standards are met.
About Pet Valu
As Canada’s largest pet retailer, we’re dedicated to strengthening the bond between Devoted Pet Lovers and their pets. From guiding new pet parents to creating a lifetime of memorable moments, love lives here™ in everything we do.
With nearly 50 years of animal care expertise, Pet Valu has grown to a network of 800+ neighbourhood stores across Canada, delivering knowledgeable customer care and premium products to support every pet’s journey. Our modern corporate office and state-of-the-art distribution centers allow us to efficiently serve these communities, ensuring consistency and top-quality service at every location.
Pet Valu is committed to fostering an open, equitable and inclusive workplace culture. Central to this is our aspiration to have our corporate ACE and franchisee staff reflect the diversity of the devoted pet lovers and neighbourhoods we serve. To demonstrate our commitment, we conduct a search for diverse candidates for all senior leadership positions, as well as potential director nominees for election to our Board.
We’re also proud to support local pet rescues and charities through our Companions for Change™ program, which has so far raised over $31 million, sponsored 200+ Dog Guides teams, and helped find forever homes for over 47,000 pets.
Headquartered in Markham, Ontario, Pet Valu trades on the Toronto Stock Exchange (TSX: PET). Find open opportunities on our careers page at petvalu.ca/careers.
Ready to join Pet Valu?
Take the next step in your career journey
Frequently Asked Questions
What does a Store Manager do at Pet Valu?
As a Store Manager at Pet Valu, you will: as a Store Manager, you will coach and develop your store team to deliver world-class service to customers. You will manage a team of employees and ensure operational standards are met..
Is the Store Manager position at Pet Valu remote?
The Store Manager position at Pet Valu is based in Wawa, Ontario, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Store Manager position at Pet Valu?
You can apply for the Store Manager position at Pet Valudirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.