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Regional Director, Franchise Store Operations
full-time•Bassetlaw•CA$110k - CA$125k
About this role
Location: Markham, Ontario
Job Description:
What is the role?
Reporting to the Vice President of Franchise Store Operations, the Regional Director is responsible for all activities and sales results in the territory of franchised stores assigned. Key areas of focus will be successful team growth while meeting financial and operational objectives.
Salary Range - $110,000 - $125,000
What will you do?
- Manages and directs a territory (composed of several districts) to achieve sales and profit goals
- Manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district
- Leads district to ensure customer service model and initiative are in place, and stores’ sales exceed budgets
- Ensures territory expenses are within budget
- Monitors sales, KPIs and margin of assigned territory’s stores; Develops plans with Franchise Business Consultants to improve results
- Ensures incentive plans drive results
- Administration – paperwork, reporting, and coordinating moves/relocations, etc.
- Evaluates and implements appropriate new sales techniques to increase the region’s sales volume
- Designs and recommends sales programs and sets short- and long-term sales strategies
- Training, Monitoring & Enforcement of standards outlined in the Franchisee Agreement – ensures that new franchisees are adequately oriented & trained; ensures all company policies and operating procedures are followed
What will you need to succeed?
Education and Experience
- College level graduate (preferably from a Business, Retail or Marketing program) and/or extensive retail experience
- Minimum of 7 years retail chain experience at a District or multi-store management level leading 20+ stores in a large retail chain; ideally gained in a progressive operations roles
- Demonstrate strong retail visual merchandising skills
Knowledge and Skills
- Able to work independently, organize their work and the work of others; able to multi-task and move from day to day-operational activities to planning level activities as required.
- Results driven; Willingness to strive for improvements and hold others accountable for their results
- Strong problem solving skills
- Strong customer service skills; communication skills and a sense of urgency
- Able to operate a computer (MS office products) and cash register (including point of sale software)
- Must hold a current drivers license and be able to drive. Frequent trips are required
- Must be able to work occasional evenings and weekends when required
This posting is for an existing vacancy.
As part of the application process, AI may be used to assist with screening, or assessing job applicants.
What you'll do
- The Regional Director is responsible for managing a territory of franchised stores to achieve sales and profit goals while ensuring customer service standards are met. This includes monitoring sales performance, managing expenses, and developing plans for improvement.
About Pet Valu
As Canada’s largest pet retailer, we’re dedicated to strengthening the bond between Devoted Pet Lovers and their pets. From guiding new pet parents to creating a lifetime of memorable moments, love lives here™ in everything we do.
With nearly 50 years of animal care expertise, Pet Valu has grown to a network of 800+ neighbourhood stores across Canada, delivering knowledgeable customer care and premium products to support every pet’s journey. Our modern corporate office and state-of-the-art distribution centers allow us to efficiently serve these communities, ensuring consistency and top-quality service at every location.
Pet Valu is committed to fostering an open, equitable and inclusive workplace culture. Central to this is our aspiration to have our corporate ACE and franchisee staff reflect the diversity of the devoted pet lovers and neighbourhoods we serve. To demonstrate our commitment, we conduct a search for diverse candidates for all senior leadership positions, as well as potential director nominees for election to our Board.
We’re also proud to support local pet rescues and charities through our Companions for Change™ program, which has so far raised over $31 million, sponsored 200+ Dog Guides teams, and helped find forever homes for over 47,000 pets.
Headquartered in Markham, Ontario, Pet Valu trades on the Toronto Stock Exchange (TSX: PET). Find open opportunities on our careers page at petvalu.ca/careers.
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Frequently Asked Questions
What does Pet Valu pay for a Regional Director, Franchise Store Operations?
Pet Valu offers a competitive compensation package for the Regional Director, Franchise Store Operations role. The salary range is CAD 110k - 125k per year. Apply through Clera to learn more about the full compensation details.
What does a Regional Director, Franchise Store Operations do at Pet Valu?
As a Regional Director, Franchise Store Operations at Pet Valu, you will: the Regional Director is responsible for managing a territory of franchised stores to achieve sales and profit goals while ensuring customer service standards are met. This includes monitoring sales performance, managing expenses, and developing plans for improvement..
Is the Regional Director, Franchise Store Operations position at Pet Valu remote?
The Regional Director, Franchise Store Operations position at Pet Valu is based in Bassetlaw, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Regional Director, Franchise Store Operations position at Pet Valu?
You can apply for the Regional Director, Franchise Store Operations position at Pet Valudirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.