PV
Bilingual Help Desk Analyst
full-time•Bassetlaw•CA$46k - CA$60k
About this role
Hybrid: Markham, Ontario
Job Description:
Location: This position is a hybrid role which will be based out of Markham, Ontario, Quebec, or can be fully remote from New Brunswick.
Salary Range: $46,400 - $60,000
What is the role?
The Bilingual Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of variety of software and hardware technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also assist with training of new team members on policies and procedures.
What will you do?
- Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company.
- Maintain and track Requests/Tickets using the call tracking software
- Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
- Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
- Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
- Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
- Follow-up on calls to ensure proper closure
What will you need to succeed?
Education and Experience
- High School Diploma
- Preferred: College diploma in technology or business-related field
- Minimum 1-2 years’ experience in help desk support
- Demonstrated experience troubleshooting hardware and software
- Retail experience, preferably with a Point-of-Sale system (POS) is an asset
Knowledge and Skills
- Strong customer service and problem-solving skills
- Excellent verbal and concise written communication skills
- Proficient in speaking, reading, and writing French.
- Computer literate and general aptitude for learning new proprietary and commercial software programs
- Ability to prioritize
- Analytical approach
- Experience with MS Office (Word and Excel) is essential
This posting is for an existing vacancy. As part of the application process, AI may be used to assist with screening, or assessing job applicants .
What you'll do
- The Bilingual Help Desk Analyst provides customer support and technical assistance to end users, ensuring the smooth operation of software and hardware technologies. They also lead Help Desk projects related to system updates and assist in training new team members.
About Pet Valu
As Canada’s largest pet retailer, we’re dedicated to strengthening the bond between Devoted Pet Lovers and their pets. From guiding new pet parents to creating a lifetime of memorable moments, love lives here™ in everything we do.
With nearly 50 years of animal care expertise, Pet Valu has grown to a network of 800+ neighbourhood stores across Canada, delivering knowledgeable customer care and premium products to support every pet’s journey. Our modern corporate office and state-of-the-art distribution centers allow us to efficiently serve these communities, ensuring consistency and top-quality service at every location.
Pet Valu is committed to fostering an open, equitable and inclusive workplace culture. Central to this is our aspiration to have our corporate ACE and franchisee staff reflect the diversity of the devoted pet lovers and neighbourhoods we serve. To demonstrate our commitment, we conduct a search for diverse candidates for all senior leadership positions, as well as potential director nominees for election to our Board.
We’re also proud to support local pet rescues and charities through our Companions for Change™ program, which has so far raised over $31 million, sponsored 200+ Dog Guides teams, and helped find forever homes for over 47,000 pets.
Headquartered in Markham, Ontario, Pet Valu trades on the Toronto Stock Exchange (TSX: PET). Find open opportunities on our careers page at petvalu.ca/careers.
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Frequently Asked Questions
What does Pet Valu pay for a Bilingual Help Desk Analyst?
Pet Valu offers a competitive compensation package for the Bilingual Help Desk Analyst role. The salary range is CAD 46k - 60k per year. Apply through Clera to learn more about the full compensation details.
What does a Bilingual Help Desk Analyst do at Pet Valu?
As a Bilingual Help Desk Analyst at Pet Valu, you will: the Bilingual Help Desk Analyst provides customer support and technical assistance to end users, ensuring the smooth operation of software and hardware technologies. They also lead Help Desk projects related to system updates and assist in training new team members..
Is the Bilingual Help Desk Analyst position at Pet Valu remote?
The Bilingual Help Desk Analyst position at Pet Valu is based in Bassetlaw, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Bilingual Help Desk Analyst position at Pet Valu?
You can apply for the Bilingual Help Desk Analyst position at Pet Valudirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.