Customer Rewards Specialist

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. 

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry. 

If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Rewards Specialist is responsible for processing daily digital rewards redemptions via email and Astro submission as well as physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations.

Schedule:

• Monday to Friday, 8:30AM - 5:00PM
• 4 days in office, 1 day work from home per week

What you'll be doing:

• Quickly and efficiently sort physical forms in preparation for processing or scanning to create digital backup documentation and accurately key specific fields in the Digital File Manager program
• Process invoices for coupons, frequent buyer, consumer returns, and employee feed credits by brand and customer via data entry from physical or digital backup documentation
• Process Astro submissions, troubleshoot dropped lines, and review batch credits
• Communicate daily with retailers, vendors, and interdepartmentally, primarily via email and occasionally over the phone, to problem solve and support all forms of Rewards processing
• High data entry focus with the ability to understand and execute vendor guidelines, coupon discrepancies and identify fraudulent submissions using supporting documentation

What we're looking for:

• High School Diploma or equivalent
• Prior data entry experience a plus
• Excellent communication and organizational skills

The Perks of Being Part of the PFX Pack! 

We know that happy, supported employees make the best teammates—so we’ve got you covered with some seriously great benefits!

• Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
• Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
• Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
• Education Assistance Program – Invest in yourself, and we’ll help with the cost! 

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.