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Analyst - EUSG
full-time•Coimbatore North
About this role
• Ensure timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority.
• Maintain and update an accurate IT asset inventory.
• Maintain tracking system to log requests, monitor progress, track problem resolution, identify patterns of failure and research bug fixes and implement solutions; communicate with manager regarding unresolved problems.
• Communicate with coworkers, management, staff and others in a courteous and professional manner.
• Respond promptly when returning telephone calls, e-mails and inquiries.
• Maintain integrity of the network, server deployment, and security.
• Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
• Good communication skills.
* Writing Skills - Good knowledge of the English language with the ability to write clear, precise emails
* Flexible and adaptable with ability to work in a fast-paced, deadline-oriented environment
* Interpersonal skills for collaborating with a wide range of individuals/groups to deliver high-quality work
* Should be ready to work from the office in US shifts.
Standardized skillset:
Operating Systems:
Proficiency in Windows Server (e.g., 2016, 2019, or 2022)
Familiarity with Linux distributions (Ubuntu, CentOS, RHEL)
Networking Basics:
Understanding of TCP/IP, DNS, DHCP, subnetting
Experience with firewalls, VPNs, and routing concepts
Directory Services:
Hands-on with Active Directory, Group Policy, and LDAP
Virtualization:
Experience with VMware vSphere/ESXi or Microsoft Hyper-V
Scripting & Automation:
Basic scripting in PowerShell.
Familiarity with task automation and scheduled jobs
Monitoring & Performance
Use of tools like Nagios, Zabbix, SolarWinds, or Windows Performance Monitor
Backup & Recovery
Knowledge of backup strategies, disaster recovery, and tools like Windows Server Backup
Security Practices
Patch management, role-based access control, and audit logging
Awareness of vulnerability scanning and endpoint protection
Shift: Rotational
What you'll do
- The role involves ensuring timely resolution or referral of user problems by assessing impact and assigning priority, while also maintaining an accurate IT asset inventory. Responsibilities include logging requests, monitoring progress, identifying failure patterns, and implementing solutions.
About Personiv
OUR PEOPLE, YOUR PRIORITIES
Streamline your finance & accounting team at 50% cost savings with a team as small as one. Hectic month-end close, heaping transactional work and a lack of time and resources does not have to be the norm. Take transactional accounting off your plate, and free up your team for strategic work with top GAAP-compliant accountants offshore, saving more than half with a lean team of one or more.
Our culture is steeped in excellence with a quality stamp that can’t be duplicated. And although we have every credential you’re looking for (think ISO, PCI, the works) what makes our customers so loyal is our dedication to one-on-one service, our flexible approach and our commitment to GETTING IT RIGHT, THE FIRST TIME.
Ready to join Personiv?
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Frequently Asked Questions
What does a Analyst - EUSG do at Personiv?
As a Analyst - EUSG at Personiv, you will: the role involves ensuring timely resolution or referral of user problems by assessing impact and assigning priority, while also maintaining an accurate IT asset inventory. Responsibilities include logging requests, monitoring progress, identifying failure patterns, and implementing solutions..
Is the Analyst - EUSG position at Personiv remote?
The Analyst - EUSG position at Personiv is based in Coimbatore North, Tamil Nadu, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Analyst - EUSG position at Personiv?
You can apply for the Analyst - EUSG position at Personivdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.