Senior Program Manager, International Partners Relations

Job Description & Responsibilities

As a Senior Program Manager, International Partners Relations Programs, you will serve as the global authority and strategic leader for Persistent Systems’ international commercial reseller and partner ecosystem. You will own the full lifecycle of international partner programs, driving structured governance, enablement, commercial execution, and ecosystem expansion to accelerate global revenue growth, strengthen partner capabilities, and enhance brand presence across EMEA, APAC, LATAM, and other key regions.

Working directly with senior sales and operations leadership, you will serve as the primary interface between international partners and Persistent Systems’ cross-functional teams including Sales, Program Management, Engineering, Marketing, Legal, Finance, Training, and Field Operations, ensuring seamless alignment and rapid resolution of partner needs while protecting company interests and compliance standards.

Position Responsibilities  

• Lead the management and execution of all international commercial partner agreements, with primary ownership of the 2026 contract cycle and multi-year renewals
• Establish and continuously refine enterprise-grade processes for contract lifecycle management, including negotiation coordination, legal and internal approvals, execution tracking, performance monitoring, and ongoing partner compliance oversight
• Oversee the strategy, development, delivery, and continuous improvement of comprehensive international partner training and certification programs
• Ensure partner readiness directly supports effective execution of partner agreements, while aligning training content, cadence, and certification pathways with current sales objectives, product roadmaps, new feature releases, and evolving end-customer requirements
• Drive accelerated international commercial adoption of Persistent Systems’ Cloud Relay solutions
• Lead cross-functional coordination with partners, regional sales leadership, and product/engineering teams to enable partner success—providing technical guidance, implementation support, go-to-market resources, and performance tracking to maximize partner-driven deployments and revenue
• Own the creation, coordination, approval, timely distribution, and ongoing management of international partner price files, discount matrices, pricing tiers, special bid processes, and commercial policy frameworks
• Ensure policies remain competitive, compliant, and aligned with regional market dynamics and corporate objectives
• Maintain real-time situational awareness of international partner participation in global trade shows, industry conferences, regional sales forums, and key customer events
• Proactively drive partner engagement, co-marketing opportunities, booth presence, speaking slots, and brand visibility initiatives to strengthen partner development and Persistent Systems’ international market position
• Lead the successful global rollout, iterative optimization, and long-term enhancement of the International Partner Portal
• Ensure the portal delivers intuitive, secure, and real-time functionality—including partner status dashboards, pricing and discount access, marketing collateral libraries, training resources, deal registration, and collaboration tools—to maximize partner efficiency and satisfaction
• Serve as the central coordinator between Persistent Systems’ internal marketing organization and international partner marketing teams
• Conduct and lead quarterly commercial marketing alignment calls, synchronize global and regional campaign calendars, co-develop partner-specific marketing strategies, ensure consistent messaging across websites, collateral, and digital channels, and drive joint campaign execution
• Lead the design, development, and phased global rollout of the International Partner Maintenance Program
• Authorize and certify qualified international resellers to perform equipment maintenance and field service; define rigorous certification requirements, training curricula, technical documentation, quality standards, audit processes, and compliance frameworks to guarantee consistent, high-quality service delivery and alignment with company policies
• Develop and nurture long-term strategic relationships with key international partners and distributors; proactively interpret their business challenges, growth objectives, and market feedback to advocate for internal program, product, and policy enhancements
• Identify, assess, and proactively manage short- and long-term risks and opportunities across the international partner ecosystem; develop detailed mitigation strategies, contingency plans, and growth acceleration initiatives
• Provide regular executive-level reporting, dashboards, and presentations to senior leadership on international partner program health, pipeline contribution, revenue performance, key risks, and strategic opportunities
• Maintain deep expertise in Persistent Systems’ full product portfolio, especially MANET, wireless networking, Cloud Relay, and related solutions—to effectively advise partners, evaluate program effectiveness, and drive continuous improvement

Job Qualifications & Experience

Minimum Qualifications 

• Bachelor’s degree in business administration, engineering, international business, or related field (or equivalent demonstrated experience)
• 7+ years of progressive experience in global channel/partner management, international program management, or commercial operations
• 5+ years of direct experience managing international reseller/distributor programs, contracts, and commercial policies with significant aggregate annual value
• Proven ability to lead complex, multi-region partner programs, governance frameworks, training/certification initiatives, and enablement programs
• Strong project and program management skills with expertise in developing and executing detailed plans (scope, schedule, cost, risk, performance)
• Proficiency in Microsoft Office suite (advanced Excel, PowerPoint, Word); experience with project management tools (Microsoft Project, Visio, or equivalent)
• Outstanding interpersonal, negotiation, presentation, and written/verbal communication skills with proven ability to influence and engage at executive, VP, Director, and partner leadership levels
• Willingness and ability to travel internationally up to 25% of the time
• Ability to obtain and maintain a U.S. Secret security clearance (if required)

Preferred Qualifications 

• MBA or master’s degree in international business, engineering, or related field
• PMP certification or equivalent formal program/project management credential
• 5+ years leading global reseller/channel programs in technology, defense, telecommunications, or mission-critical communications industries
• Direct experience with wireless/MANET, mesh networking, Cloud Relay, or similar technical solutions
• Prior success designing and deploying global partner certification, authorized service, or maintenance programs
• Knowledge of international trade compliance, export controls (ITAR/EAR), regional pricing strategies, and multi-currency discount policies
• Experience managing partners across multiple regions (EMEA, APAC, LATAM, etc.)
• Active U.S. Secret security clearance
• Business level proficiency in one or more additional languages (highly desirable)

The base pay for this role can vary from $171,000 to $218,000 a year based on individual qualifications. Eligibility for yearly discretionary bonus. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off (sick time and vacation time); flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and pet discounts.

Company Overview

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.