Customer Success Associate (Comet Browser)
full-time•San Francisco, Berlin, New York, Belgrade, London
About this role
About the Role
We are seeking a talented Customer Success Engineer to join our team and support users of the Comet AI browser. In this role, you will help Comet users solve challenging technical issues and maximize value from our AI-native browsing experience. As a key member of our technical team, you will provide expert guidance to both users and internal teams while driving improvements to customer journeys, in-product workflows, and support processes.
Key Responsibilities
Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browse.
Partner with Enterprise, Mobile and Desktop teams to resolve issues and coordinate resources across multiple teams as needed.
Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.
Essential Qualifications
3+ years of experience in technical support engineering roles, with a focus on application development.
Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
Experience leveraging AI tools to optimize workflows and improve team efficiency.
Nice to have
Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.
What you'll do
- The Customer Success Associate will serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance. They will also partner with various teams to resolve issues and improve customer journeys.
About Perplexity
The most powerful answer engine. Powering curiosity with answers backed by up-to-date sources. This is where knowledge begins.
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Frequently Asked Questions
What does a Customer Success Associate (Comet Browser) do at Perplexity?
As a Customer Success Associate (Comet Browser) at Perplexity, you will: the Customer Success Associate will serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance. They will also partner with various teams to resolve issues and improve customer journeys..
Is the Customer Success Associate (Comet Browser) position at Perplexity remote?
The Customer Success Associate (Comet Browser) position at Perplexity is based in San Francisco, United States and Berlin, Germany. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success Associate (Comet Browser) position at Perplexity?
You can apply for the Customer Success Associate (Comet Browser) position at Perplexity directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.