Summary
Location
Bangkok
Type
full-time
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About this role
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Service Sales Specialist
Location(s)
BangkokJob Description
· Sell service contracts (Preventive Maintenance, Platinum/Gold contracts, extended warranty, time & material agreements).
· Drive contract renewals, upsell upgrades, and cross-sell service solutions.
· Achieve assigned service revenue and renewal targets.
· Identify contract opportunities from installed base and new instrument sales.
· Manage assigned accounts and installed base within the territory.
· Proactively engage customers before contract expiry to ensure continuity of coverage.
· Understand customer operational needs and recommend appropriate service solutions.
· Handle customer objections related to pricing, coverage, and service scope.
· Work closely with Service Engineers to identify leads, system condition, and risk accounts.
· Partner with Instrument Sales Teams to attach service contracts to new system sales.
· Coordinate with Operations and Finance on contract execution and invoicing.
Academic Qualifications:
- Bachelor’s degree in Science, Engineering, Business, or related field.
Work Experience & Requirement:
- 5-10 years of experience in service sales, after-sales, or technical sales.
- Basic understanding of analytical instruments (LC, GC, ICP, AAS, LCMS, etc.) is an advantage.
- Strong negotiation and customer relationship skills.
- Good interpersonal & communication skills.
- Have own transport and be willing to travel domestically.
- Self-motivated, pro-active, analytical mind set and good problem-solving skill.
- Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,SAP.
Other facts
About PerkinElmer
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
What you'll do
- The Service Sales Specialist will sell service contracts, drive contract renewals, and achieve assigned service revenue targets. They will also manage accounts, engage customers proactively, and recommend appropriate service solutions.
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