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Customer Support Engineer
full-timeBangkok

Summary

Location

Bangkok

Type

full-time

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About this role

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer


Location(s)

Bangkok

Job Description

·       Perform machine installation setup, training, and machine commissioning on new machine.

·       Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

·       Responsible for scheduling and performing preventative maintenance.

·       Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

·       Responsible to prepare and submit progress service & maintenance report.

·       Ensure all service is completed within standard procedure.

·       To support After Market team in delivering sales contract and consumable target.

·       To trained junior employees and provide support when necessary.

To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

  • Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

  • At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
  • Good interpersonal & communication skills.
  • Have own transport and willing to travel domestic and overseas.
  • Self-motivated, pro-active, analytical mind set and good problem-solving skill.
  • Able to negotiate and commitment in meeting customer requirement schedules.
  • Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.

Other facts

Tech stack
Machine Installation,Troubleshooting,Repair,Preventative Maintenance,Customer Support,Communication Skills,Problem-Solving,Analytical Mindset,Negotiation,MS Office,Self-Motivated,Proactive,Training,Inventory Management,Service Reporting,Customer Satisfaction

About PerkinElmer

For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.

PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.

Science with Purpose. Learn more at www.perkinelmer.com.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Biotechnology Research
Founding Year: 1937

What you'll do

  • The Customer Support Engineer will perform machine installation, training, and commissioning, as well as provide after-sales service support including maintenance and troubleshooting. They will also be responsible for scheduling preventative maintenance and preparing service reports.

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Frequently Asked Questions

What does a Customer Support Engineer do at PerkinElmer?

As a Customer Support Engineer at PerkinElmer, you will: the Customer Support Engineer will perform machine installation, training, and commissioning, as well as provide after-sales service support including maintenance and troubleshooting. They will also be responsible for scheduling preventative maintenance and preparing service reports..

Why join PerkinElmer as a Customer Support Engineer?

PerkinElmer is a leading Biotechnology Research company.

Is the Customer Support Engineer position at PerkinElmer remote?

The Customer Support Engineer position at PerkinElmer is based in Bangkok, Thailand. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Support Engineer position at PerkinElmer?

You can apply for the Customer Support Engineer position at PerkinElmer directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about PerkinElmer on their website.