Summary
Location
United Kingdom
Type
full-time
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About this role
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Service Supervisor
Location(s)
Mansfield (Solus)Job Description
Purpose of Role:
Responsible for ensuring the timely processing of all orders. Responsible for creating customer delivery notes. Responsible for ensuring that we comply with all ITC requirements. Responsible for maintaining and updating customer pricing Responsible for stock control of all OEM and distributed products
Key Responsibilities:
- Processing/updating of Customer standing order requirements
- Maintaining/updating Customer special prices on Sage from quotations/agreements
- Dealing with all Customer enquiries relating to orders/invoices
- Preparation of export documentation and arranging shipments for overseas distributors/customers with their nominated couriers when required
- Preparation of Certificates of Origin online with local chamber of commerce
- Preparation of product paperwork for distributor import permits for shipments overseas
- Arranging shipments of goods direct from suppliers to customers via purchasing
- Arranging of stock reservations for customers/distributors
- Arranging/processing of purchase orders to suppliers for Solus OEM products, distributed products and Adria requirements when required
- Checking of monthly Stocktake figures and processing the adjustments on Sage for Unit 3
- Main recipient of all incoming company emails, e.g. sales, info & enquiries @solusscientific.com, plus my own emails
- Answering incoming company telephone calls
- Raising/sending Customer Comment Forms to monitor customers satisfaction
- Preparing Monthly KPI’s relating to Customer Services/Warehouse
- Weekly/monthly sales reports to Sales team
- Carrying out of internal audits for ISO system and updating Q-Pulse accordingly
Experience & Competencies
We need an experienced customer service supervisor with at least 3 to 4 years of experience in a similar role.
A flexible can-do mentality and be able to organise others are a must.
Higher qualifications are not a requirement but could be advantageous.
Other facts
About PerkinElmer
For 85 years, PerkinElmer has pushed the boundaries of science in our food, industrial, life science and environmental markets. In addition to innovative laboratory technologies, our OneSource services division delivers a highly trained, experienced, and collaborative team of service engineers with solutions scalable and customizable to serve laboratory needs.
We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better.
PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products.
Science with Purpose. Learn more at www.perkinelmer.com.
What you'll do
- The Customer Service Supervisor is responsible for ensuring the timely processing of all orders and maintaining customer pricing. They also handle customer inquiries and prepare necessary documentation for shipments.
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