Dutch Bilingual Software Account Manager (Automotive)

At Percepta, we bring first-class service across each market we support. As a Dutch Bilingual Customer Success Manager, in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Employment Details:

Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, between 8am and 6pm, Monday to Friday.

Hybrid - 3 days office/2 days home.

Salary: £34,540 per annum plus Performance Bonus

Job Summary
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.

We’re looking for a Customer Success Manager to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.

You’ll own customer accounts end to end—helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.

During a Typical Day, You'll

• Act as the single point of contact for assigned customers

• Proactively manage accounts to maximise product usage and value

• Deliver product training, coaching, and best-practice guidance

• Triage and resolve product and technical issues efficiently

• Identify churn risks and turn them into advocacy opportunities

What You Bring to the Role

• Fluent in Dutch & English to C1 level

• Proven experience in Customer Success, Account Management, or Support

• Strong listening, questioning, and relationship-building skills

• Strong product and technical aptitude

• Ability to adapt communication style across cultures and markets

• Organised, proactive, and comfortable working autonomously

• Excellent communication skills across phone, email, and video

• Confident engaging with customers, internal teams, and partners

• Customer-first mindset with strong problem-solving ability

• Relevant professional experience

What You Can Expect

• 22 Days Annual leave (increasing by 1 day per year for first 5 years) plus public and bank holidays.

• Company pension

• Life Assurance 4 x annual salary

• Contributory pension scheme

• Private Medical and Insurance and discounted dental scheme

• Comprehensive travel insurance for you and family in line with Scheme rules

• Discounts on brand new vehicles

• Employee Assistance Program (EAP)

• Cycle to work scheme

• Free On-site parking

• Ongoing training and professional development

• Career progression opportunities within a global business

• Supportive, inclusive, and flexible working environment

• The chance to work on innovative automotive technology

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered on multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

• Leave it better – We take ownership and leave every process, person, and place better than we found it.

• Win together – We succeed as one—celebrating, supporting, and showing up for each other.

• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.