About this role
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Specialist - Workforce Management – Administration working REMOTELY, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Looking for an opportunity to be a trusted advisor? Do you have a passion to work across many departments to implement existing and new processes built for success? In this role, you’ll ensure quality and accuracy metric of the team are met every month as well as monitoring outage, weather, and contingency.
You’ll report to the Team Lead, WFM Administration. You’ll impact the teams you support.
During a Typical Day, You’ll
- Process and help with service tickets, support items, and
- Help train new employees and monitoring team performance
- Bring your time management and organizational skills to forecast and provide advice to teams
- Ensure customer data safety and privacy
What You Bring to the Role
- 6 months or more data analysis experience
- Associate degree, technical school or equivalent work experience
- Team building and nurturing an inclusive environment
- A solution-oriented mindset to ensure happy customers
- Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Understanding, interpreting, and manipulating data for reporting
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
#LI-Remote
Other facts
About Percepta
Percepta’s mission is to transform critical institutions with applied AI. We care that industries that power the world (e.g. healthcare, manufacturing, energy) benefit from frontier technology.
To make that happen, we embed with industry-leading customers to drive AI transformation and bring together:
Forward-deployed expertise in engineering, product, and research
Mosaic, our in-house toolkit for rapidly deploying agentic workflows
Strategic partnerships with Anthropic, McKinsey, AWS, companies within the General Catalyst portfolio, and more
Our team is a quickly growing group of Applied AI Engineers, Embedded Product Managers and Researchers motivated by diffusing the promise of AI into improvements we can feel in our day-to-day lives.
Percepta is a direct partnership with General Catalyst, a global transformation and investment company.
What you'll do
- In this role, you’ll ensure quality and accuracy metrics of the team are met every month while monitoring outages and contingencies. You will also process service tickets, support items, and help train new employees.
Ready to join Percepta?
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