About this role
Responsibilities
Peraton is seeking a Customer Technical Support Representative. This position will perform the following duties, but not limited too.
- Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
- Uses automated information systems to analyze routine situations.
- Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
- Resolves problems or contacts more senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
- May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Qualifications
Required Qualifications:
- Requires High School level plus some advanced training. 4-5 years of experience.
- Must be U.S citizen
- Ability to obtain Department of Defense security clearance (ADP II Public Trust)
- IM/IT support experience (or related relevant experience).
- Must have a CompTIA Security+ CE Certificate
- Proven project management skills in setting priorities to meet project deadlines
- Proven knowledge of Service Desk support environments
Desired Qualifications:
- Strong customer service and communications skills, both oral and written
- Strong critical thinking skills that facilitate service delivery methodology innovation
- Proven project management skills in setting priorities to meet project deadlines
- Strong knowledge of Service Desk support environments
- Strong analytical, presentation, and problem-solving skills
- Experience mentoring personnel
- Ability to establish a solid working relationship with customer, staff, managers and peers
- Proven technical competency in the following areas:
- Microsoft Office Products: Word, Excel, PowerPoint and Outlook
- Microsoft Visio and Project
- ServiceNow relevant experience
- HDI certification preferred
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Other facts
About Peraton
At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.
How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.
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Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.
Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.
To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/
What you'll do
- The Customer Technical Support Representative provides Tier I and II technical support for software, hardware, and network issues. They diagnose problems, guide users through solutions, and maintain network diagrams and circuit records.
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