About this role
• Establish and lead a new order management team
• Play a key role in providing an interface between customers and internal for excellent order management
• Support BU Supply Chain in daily business, as well as supporting on tasks linked to order management and business systems support & incident management.
• In addition, the lead will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the GBS deliverables for BU and other markets.
Responsibilities
• Provide and interface between customers and internal for excellent order management
• Managing the day-to-day activities of whole order management team to ensure satisfactory service level across 7 days and standard processes are followed in a accurate & timely manner
• Responsible for recruiting new team members and provide onboarding to them
• Day-to-day people management and building team capability, empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Ensure relevant order management GCS controls executing by team
• Develop winning relationships with key stakeholders within SC function and relevant BU teams, embedding GBS services within the organization
• Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and Business Leaders
• Take accountability for Bank Holiday/Festive planning and planned system downtime with the relevant orders & deliveries moved correctly to ensure continued service levels
• Problem solving and performance improvement related to order management
• Support the HUB Lead with all initiatives to improve GBS service offerings
• Developing and implementing a timeline to achieve targets, delegating tasks to team members, set clear team goals
• Motivating the team to achieve organizational goals
• Conducting performance reviews
• Contributing to the growth of the company through a successful team
• Creating a pleasant working environment that inspires the team
Qualifications
- Fluency in English (both verbal and written)
- Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
- At least 4 years Customer Service management experience in FMCG demonstrated via managing and coaching a team;
- Ability to lead by example; coaching and mentoring to facilitate the production of a team that is self-sustainable, robust, efficient and innovative
- Demonstrated cross cultural experience
- Demonstrated digital experience with MS Excel & Office kit, SAP knowledge preferred
- Strong & positive influencing skills
- Relationship building
- Motivating a team
- High drive for results for self and the ability to drive others to achieve the same level
- Great team player across all functions
- Looks to overcome internal & external issues by developing effective solutions. Uses own initiative to resolve problems takes preventative measures and seeks improvement.\
- Demonstrates excellent oral and written communication skills in formal and informal settings.
- A very good knowledge of order-take, warehouse and stock management systems and ability to adapt to different systems and processes.
- Able to effectively prioritize and manage own time to reach set deadlines. Works well under pressure, with the ability to multi-task.
- Able to demonstrate high levels of flexibility across 7 days in and outside of office hours.'
- Excellent attention to detail in all aspects
- Positive influencing skills
Other facts
About PepsiCo
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.
Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.
A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.
Join us. Dare for Better.
What you'll do
- The role involves establishing and leading a new order management team while ensuring excellent order management between customers and internal teams. Additionally, the analyst will manage day-to-day activities, support team development, and drive continuous improvement initiatives.
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