About this role
Role Purpose
Support myBUY procurement platform users by managing incidents, resolving P2P issues, and ensuring end-to-end handling of service requests.
Responsibilities
• The role is responsible for Incident (INC) Management:
o Incident identification and recording
o Classification and initial support to the Users for the Incident
o Investigation and diagnosis of Incidents
o Escalation procedures for ensuring Incident resolution
o Incident resolution and restoring service to its normal operation
o Communicating with the User and Closing the Incident ticket
• Log, classify, investigate, and close tickets.
• Support users with requisitions, PO issues, vendor requests, and catalog inquiries.
• Navigate ERP/P2P platforms to troubleshoot procurement issues.
• Communicate process guidance clearly and accurately.
• Maintain SLA compliance and excellent user service experience.
Qualifications
• 6months minimum year of ticket/incident management
• Experience with ServiceNow/Remedy/Jira (or similar) ticketing tool
• Experience in Procurement or P2P processes
• Experience using any ERP/P2P platform (SAP, Ariba, Oracle, Coupa, Workday, Dynamics, Netsuite, Ivalua, Jaggaer, Basware, etc.)
Other facts
About PepsiCo
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.
Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.
A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.
Join us. Dare for Better.
What you'll do
- The role involves managing incidents related to the myBUY procurement platform, including identification, classification, and resolution of issues. It also requires supporting users with requisitions, PO issues, and vendor requests.
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