About this role
Overview
Key owner to coordinate internal and external for Snack Store Four Top customers to central management order full rate and as a window to educate and train Field DC and TDS for customer’s order tracking.
Internal:
- Work closely with GKAM and communicate with KAs for Yearly/Quarterly/Monthly sales plan setting and develop monthly LE for internal production and replenishment.
- Coordinate with BUBP, Supply Chain, Field planners to set joint monthly and weekly forecast plan and monitor from production to shipment end to end process to ensure best in-customer execution.
- Pre-plan with Planners, Supply Chain, Logistic for customer’s big event support, including but not limited to Customer Pack ensure supply, NPD first order hyper care, CNY warehouse plan etc.
External:
- Communicate with Customer’s BU/Field Order Center and Supply Chain to build Joint business plan forecast and pre-forecast sales phasing based on KA’s campaign/promotion plan.
- Build closely communication with customers to update new DCs and Stores opening plan and work closely with field to set up database in system.
Responsibilities
- Joint forecast with replenishment team, follow 306090 principles to share all related information, work out forecasting based on this information, finally maximize fulfill demand.
- Provide advice to replenishment team especially on replenishment & inventory management including auto-replenishment parameter & seasonal strategy setting.
- Develop monthly LE and weekly forecast based on alignment with replenishment team.
- Identify exceptions through CPFR (Collaborative planning forecasting replenishment). Follow DC cooperation on order, receipt, rejection, and other issues, find the solution and solve it together with logistic team.
- Comprehensively understand customer order phasing to provide excellent service to customer to build strong working relationship with customers, Improve customer service level target over 90%.
- Develop/use tracking and reporting tools to monitor the sales performance.
- Analyze and review business data to provide further improvement action plan.
- Share monthly OFR tracking report with operation team.
- Communicate OOS tracking report with relevant parties.
- Improve internal forecast accuracy over 65%
Qualifications
- Bachelor’s degree
- At least 3-year experience in customer service environment or KA management
- Sensitive to data
- Work under pressure.
- Self-motivated, Hardworking
- Excellent interpersonal communication skills
Other facts
About PepsiCo
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.
Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.
A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.
Join us. Dare for Better.
What you'll do
- The Customer Supply Executive is responsible for coordinating internal and external communications for key customers, ensuring effective order management and execution. This includes developing forecasts, managing inventory, and improving customer service levels.
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