About this role
Job Description
Interpreter
FLSA Classification: Non-exempt
Reports to: Clinic Support Supervisor
Job Summary/Objective:
The Interpreter provides translation, interpretive and case management services for non-English speaking patients. Performs all defined services and other related duties in accordance with the mission of Peoples Community Health Clinic.
Protected Health Information Requirements/Access:
- This position will require the use or disclosure of protected health Information.
- This position will use the Treatment class of protected health information.
- Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
- Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
- Patient Records – Yes Medical Information System - Yes
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists with scheduling.
- Provides translation services for all clinic processes.
- Facilitates inter-agency communication to promote appropriate and coordinated care.
- Serves as an advocate for the client.
- Collects data necessary for evaluation and grant reports.
- Works with managers, providers, and assigned clinic nurse to coordinate the Adjustment of Status process (Green Card) for refugees.
- Supports a service-oriented atmosphere in accordance with Peoples Community Health Clinic Mission and Philosophy.
- Follows policies and procedures.
- Works to improve work processes and clinical outcomes including health disparity and quality improvement collaboratives.
- Develops and maintains own competence.
- Maintains a safe working environment and practices safe working habits.
- Assists in control of Peoples Community Health Clinic resources.
Competencies:
- Strong analytical and problem-solving skills
- Communication – listening, speaking, writing, and reading comprehension
- Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.
- Demonstrated knowledge of language and culture of interpreted language and English language.
- Advanced knowledge of MS Office products and Windows platform. 10-key knowledge. Must be comfortable moving within an EHR computer system regularly.
- Ability to work with a diverse group of people.
- Ability to work as a member of a team.
- Ability to handle all information in a confidential and professional manner.
Supervisory Responsibilities:
- Not applicable.
Patient Population:
- Neonate to geriatric clients.
Work Environment/Personal Protective Equipment:
This position might be exposed to blood/body fluid exposure to hands, torso and respiratory. PPE might be required.
Physical Demands:
This position requires frequent standing and sitting (34% - 66% of shift); occasional walking (1% - 33% of shift); occasional lifting and carrying up to 10 lbs. ( 1% - 33% of shift); continuous finger dexterity and use of hands/arms for repetitive movement (67% - 100% of shift); occasional driving and reaching at, above, and below shoulder level.
Position Type/Expected Hours of Work:
This is a full-time position. Typically work hours and days are between Monday and Friday,8:00 a.m. to 5:00 p.m. and some flexibility in hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an adjusted work schedule, long days, and early morning or late evening hours in order to meet client scheduling demands. The employee must work a minimum of 40.0 hours each week to maintain full-time status.
Travel:
Not applicable.
Education and Experience:
- High school diploma or GED.
Certificates/Licenses:
- Successful completion of language proficiency testing with a third-party testing service for both English and the language being hired for at a “high intermediate” level.
- Successfully pass reading and/or writing testing administered by the Clinic Support Supervisor of commonly used clinic phrases with a minimum of 90% accuracy.
Other Duties:
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.
Other facts
About Peoples Community Health Clinic
Peoples Community Health Clinic, Inc. is a 501(c)(3) nonprofit, Federally Qualified Health Center guided by its Mission statement. Care is provided no matter what a person’s financial situation is. Both uninsured and insured patients are welcome.
Both our Waterloo and Clarksville locations are recognized as Patient-Centered Medical Homes, which places focus on building better relationships between patients and their health care teams. In 2020, the clinic began providing school-based health care at East High School and West High School through Success Street, and most recently at Carver Academy.
The concept of "Community" is the heart of our organization. Peoples Clinic is owned and operated by people living in our community. This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals. We are also supported by grant funding from the U.S. Department of Health and Human Services' Health Resources and Services Administration which makes it possible for us to offer financial assistance in the form of sliding fee discounts to low-income individuals.
Peoples Community Health Clinic, Inc. is a member of the Iowa Primary Care Association and InConcertCare, as well as an FTCA and IowaHealth+ deemed facility.
What you'll do
- The Interpreter provides translation, interpretive, and case management services for non-English speaking patients, ensuring effective communication and coordination of care. They also assist with scheduling and advocate for clients while collecting necessary data for evaluations and reports.
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