Customer Service - Dispatch Specialist at Platinum Pool Service
full-time•Ralston•$0k - $0k
About this role
Platinum Pool Service has been keeping Omaha pools clean, safe, and enjoyable since 2006. As a family-owned and operated company, we've grown into the leading residential pool service provider in the area and we’re just getting started. We go beyond pool cleaning and repairs, we enhance quality of life, helping families relax, connect, and enjoy their time together.
We’re looking for a skilled, reliable, and professional Customer Service - Dispatch Specialist to join our team. You’ll build relationships with our clients, providing outstanding customer service and coordinating assignments with our operations team. We offer our Customer Service Specialist a competitive hourly salary of $23 - $27 (based on experience). We also offer paid vacation, paid holidays, and a Simple IRA plan with a company match, training, certifications and room to grow. The schedule is Monday-Friday, with occasional Saturdays during peak season.
Responsibilities for Customer Service - Dispatch Specialist at Platinum Pool Service:
- Answer emergency and non-emergency calls; provide outstanding customer service to clients.
- Prioritize calls by urgency level and document important information.
- Proactively attempt to solve problems, suggesting solutions to the best of your ability.
- Dispatch necessary resources to locations as needed.
- Supervise units in the field to assist in prioritizing their daily schedules.
- Keep up-to-date call logs, records, and any other appropriate documentation.
- Support administrative needs of the organization including collections, tracking & ordering inventory, and other support.
Requirements for Customer Service - Dispatch Specialist at Platinum Pool Service:
- 3+ years of customer service experience including high volume of phone calls.
- Demonstrated track record of customer service and responding to client concerns and questions.
- Proven track record of building client relationships.
- Strong ability to multitask.
- Excellent organizational and time-management skills.
- Excellent communication and organizational skills.
- Proficiency with CRM systems and other technologies.
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What you'll do
- The Customer Service - Dispatch Specialist will answer emergency and non-emergency calls, providing outstanding customer service while coordinating assignments with the operations team. They will also document important information and dispatch necessary resources as needed.
About People Solutions Center
Jewish Federation of St. Louis mobilizes the Jewish community and its human and financial resources to preserve and enhance Jewish life in St. Louis, in Israel, and around the world.
Our vision is an engaged, vibrant, and flourishing St. Louis Jewish community, in which individuals live with dignity, meaning, and purpose, and a sense of belonging to the Jewish People, as part of a life well-lived.
Dignity: We help ensure that the most vulnerable have a place to live, food to eat and services to protect them.
Meaning: We help provide points of access to anyone who wishes to make the Jewish community, learning and our tradition part of a life well lived.
Purpose: Guided by Jewish values, we inspire and mobilize our community to serve those in need.
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Frequently Asked Questions
What does People Solutions Center pay for a Customer Service - Dispatch Specialist at Platinum Pool Service?
People Solutions Center offers a competitive compensation package for the Customer Service - Dispatch Specialist at Platinum Pool Service role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service - Dispatch Specialist at Platinum Pool Service do at People Solutions Center?
As a Customer Service - Dispatch Specialist at Platinum Pool Service at People Solutions Center, you will: the Customer Service - Dispatch Specialist will answer emergency and non-emergency calls, providing outstanding customer service while coordinating assignments with the operations team. They will also document important information and dispatch necessary resources as needed..
Is the Customer Service - Dispatch Specialist at Platinum Pool Service position at People Solutions Center remote?
The Customer Service - Dispatch Specialist at Platinum Pool Service position at People Solutions Center is based in Ralston, Nebraska, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service - Dispatch Specialist at Platinum Pool Service position at People Solutions Center?
You can apply for the Customer Service - Dispatch Specialist at Platinum Pool Service position at People Solutions Center directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.