About this role
POSITION INFORMATION:
The Administrative Assistant supporting both the Contact Center and AI Development Team plays a pivotal role in ensuring seamless daily operations and fostering interdepartmental synergy. This position is designed for a detail-oriented, proactive, and adaptable professional who thrives in a dynamic environment where technology and customer service intersect. The ideal candidate will bring strong organizational skills, a keen sense for data presentation, and a passion for supporting team success through effective administration.
DUTIES AND RESPONSIBILITIES include the following but are not limited to:
- Design, prepare, and update comprehensive presentations of departmental performance metrics using platforms such as Microsoft PowerPoint or equivalent tools.
- Work collaboratively with team leaders and managers to ensure accuracy, clarity, and consistency of reported data.
- Schedule and coordinate recurring performance review meetings.
- Maintain an archive of performance presentations for reference and compliance purposes.
- Manage calendars and coordinate meetings, appointments, and travel arrangements for department leaders and team members.
- Prepare correspondence, memos, reports, and other documentation as requested by departmental leadership.
- Organize and maintain digital filing systems for operational documents and project files.
- Order, monitor, and distribute office supplies and equipment; liaise with vendors as necessary.
- Support hiring and onboarding processes by preparing orientation materials and assisting new team members with administrative setup.
- Process invoices and expense reports in compliance with internal procedures.
- Coordinate cross-functional meetings and project updates, ensuring effective communication and documentation of outcomes.
- Assist with project management tasks, including tracking deliverables, updating timelines, and preparing status summaries as needed.
- Plan and coordinate onsite and virtual events such as workshops, training sessions, and team-building activities.
- Organize logistics, including venue selection and catering requirements.
- Prepare post-event debriefs and gather feedback for continuous improvement of future events.
QUALIFICATIONS:
The Administrative Assistant is expected to demonstrate professionalism, flexibility, and a customer-service mindset in all interactions. Creative problem-solving and enthusiasm for technology-enabled solutions will be highly valued.
- Minimum 2 years of experience in an administrative or office support role.
- Exceptional verbal and written communication skills; ability to convey information clearly and professionally.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and virtual meeting platforms.
- Experience preparing and presenting performance reports, data visualizations, or executive summaries.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Discretion in handling confidential information and sensitive matters.
- Demonstrated initiative, adaptability, and a collaborative mindset.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The previously listed requirements are representative of the knowledge, skill and/or ability required.
WHAT YOU CAN BRING TO THE TABLE
- Commitment: Managing the day-to-day operations and needs of the assigned department.
- Service: Oversees internal administrative and clerical duties to support assigned management.
- Collaboration: Maintains a strong working relationship across all dealership departments.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Competencies
- Positive and professional attitude with the ability to get along with others
- Outstanding communication skills, with the ability to interact with all levels of staff
- Expert multi-tasker with the ability to prioritize accordingly
- Must be proficient in dealing with fast-paced, rapidly changing, and often ambiguous environments; be organized and have a commitment to details
- Positive and approachable attitude
- Organized and goal-oriented professional with the ability to use strong analytical skills, knowledge of office administrative procedures with a strong background in office management
- Results-focused individual providing high-end administrative support to various executives as well as various departments
- Must be proficient in administrative tasks to promote continuous support and improvement of the existing system
- Sound judgment and critical thinking skills
- Self-motivated and the ability to work independently with little or no supervision Strong working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
- Ability to prepare executive-level presentations, memos, and general correspondence
- Provide excellent customer service
Work Environment/Physical Demands
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. While performing the duties of this job, employees are regularly required to:
- sit, walk, and stand
- use hands repetitively to operate standard office equipment
- reach with hands and arms
- lift up to 25 pounds
Position Type/Expected Hours of Work
Store Business Hours with the ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or the equivalent and five-year related experience or equivalent combination of education and experience.
Preferred Education and Experience
Associate's degree (A.A.) or equivalent; and five to seven-year related experience and/or training; or equivalent combination of education and experience.
Other facts
About Penske Automotive Group
Welcome to BMW of Bloomfield Hills. As a proud member of Penske Automotive Group, we are driven by excellence and dedicated to serving all of your automotive sales and service needs. We strive to give our customers the very best of the best, and are always looking for dependable, enthusiastic, and committed professionals who share that same passion to join our team. If you are ready to take the next step toward a rewarding career in an exciting, friendly and inclusive environment, apply with us today at PAGjobs.com.
What you'll do
- The Administrative Assistant will design and prepare presentations of departmental performance metrics, manage calendars, and coordinate meetings. Additionally, they will support hiring processes, organize logistics for events, and assist with project management tasks.
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