About this role
Penske Automotive Operations, a division of Penske Automotive Group , is looking for a motivated individual to join our Business Development Center as an Appointment Coordinator and help deliver extraordinary customer experiences.
Hourly pay for this position is $20-21 per hour, and bonus potential of up to $1,200 per month
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are seeking dedicated and motivated professionals who share our passion for providing unparalleled customer service to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an Appointment Coordinator, you will promptly, professionally, and courteously assist customers in connecting with our team members and arrange sales and service appointments in a call center environment..
WHAT WE HAVE TO OFFER
- Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
- Proudly named to Glassdoor's Best Places to Work.
- Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
- Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
- Genuine interest in providing an exceptional customer service experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.
WHAT YOU CAN BRING TO THE TABLE
Are you passionate about helping people and creating a positive first impression? We're looking for an Appointment Coordinator to join our team and be the friendly voice that welcomes our guests!
In this role, you'll:
- Schedule service appointments for our guests efficiently and accurately.
- Answer basic questions about service hours, appointment availability, and general maintenance needs.
- Deliver a flawless guest experience on every call ... ensuring professionalism, empathy, and attention to detail.
- Work closely with dealership teams to ensure smooth communication and scheduling coordination.
Our focus is on providing exceptional service, building trust with our guests, and ensuring their experience is seamless from the first phone call to their visit at the dealership.
If you take pride in helping others, enjoy a fast-paced environment, and want to be part of a supportive, team-driven culture, we'd love to hear from you!
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
- Excellent customer service skills
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Keyboard skills of 50 plus wpm
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with standardized situations with only occasional or no variables.
- Ability to interact well with a diverse group of people
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
This position involves repetitive motion.
This position requires the ability to talk and hear.
This position is primarily located in an office environment, with heating and air conditioning.
Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position
High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience
High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience
Other facts
About Penske Automotive Group
Welcome to BMW of Bloomfield Hills. As a proud member of Penske Automotive Group, we are driven by excellence and dedicated to serving all of your automotive sales and service needs. We strive to give our customers the very best of the best, and are always looking for dependable, enthusiastic, and committed professionals who share that same passion to join our team. If you are ready to take the next step toward a rewarding career in an exciting, friendly and inclusive environment, apply with us today at PAGjobs.com.
What you'll do
- As an Appointment Coordinator, you will assist customers in connecting with team members and arrange sales and service appointments. You will ensure a seamless guest experience by delivering professionalism and attention to detail on every call.
Ready to join Penske Automotive Group?
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