Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

TheThe Bilingual Loan Refinance Specialist will function as a clerical liaison between the loan officer, clients, escrow companies and operational fulfillment support during the process of a home loan refinance. This role will effectively manage the administrative tasks involved in the full submission and condition gathering requirements of a refinance. The RLS will not discuss loan terms, interest rates, fees, closing costs or any other functions which require loan originator licensing.

The The Bilingual Loan Refinance Specialist will:

• Assist in fulfilling the crucial milestone dates associated with the real estate transaction, such as deadlines for loan approval condition and inspection contingency removals
• Ensure proper communication based on each defined stage of the buying process (planner, shopper, closer) while meeting deadlines and administering phone calls or email reminders to the real estate agent
• Gather all necessary documentation for the loan approval and closing
• Monitor and assess the progress of the refinance so that important deadlines are met and contingencies are released
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Bilingual /Spanish
• 1+ years of relevant work experience in an administrative, customer service, or related role
• Demonstrated ability to provide value-added customer service in a fast-paced environment, crucial for maintaining positive client relationships
• Excellent written and verbal communication skills, enabling clear and professional interaction with clients and stakeholders, essential for communication coordination
• Proficiently utilized Microsoft Office Suite and/or Google Workspace to manage customer communications, organize data, and streamline support workflows
• Ability to effectively manage deadlines, prioritize tasks, and maintain accurate records, directly supporting deadline management and progress monitoring responsibilities
• Understanding of financial services and, ideally, the mortgage industry, to facilitate efficient navigation of the refinance process preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.