LCC Analyst II

Job Description:

We're looking for an LLC Analyst II to join Penn Mutual. In this role you will be a key partner in ensuring a seamless and efficient experience for Financial Professionals and internal stakeholders. Serving as the primary contact for both routine and escalated inquiries, this role requires strong judgment, precision, and a sense of urgency when resolving complex licensing, contracting, and commission-related issues.

With deep expertise in either Licensing & Contracting or Commissions—and a comprehensive understanding of all LCC functions and systems—the Analyst II sees the full operational picture. This end-to-end perspective allows them to anticipate downstream impacts, navigate dependencies, and deliver well-informed, holistic solutions.

Additionally, the Analyst II is a central resource for Succession and Continuity support and plays an essential role in onboarding and training new team members, particularly in the use of AI‑enhanced tools and processes.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Serve as a primary point of contact for Financial Professionals and Field Office staff on a wide range of inquiries, resolving escalated and complex cases with professionalism and accuracy
• Process commission adjustments, manual payments, agent changes, broker dealer changes, contracting, demographic, and other transactions as designated in accordance with sound Segregation of Duties protocols
• Understands critical aspects of upstream and downstream systems regardless of access limitations
• Work closely with peers across the company to resolve commissions, contracting and other issues directly or indirectly impacting Financial Professionals
• Maintain an attitude of excellence, focused high quality, superior customer service and conveying an attitude of urgency
• Communicate verbally and in written form in a clear, concise, and organized manner, and on a level that meets the needs of the person or situation
• Leverage Penn Mutual product and systems knowledge, including use of AI and other applicable tools, to analyze commissions, contracting and other related functions to provide clear explanations and responses to inquiries
• Understand and adhere to key risks and mitigating controls of the department, including those related to AI and data governance
• Understand critical components of all departmental functions and provide assistance to specialty tasks including but not limited to Broker Dealer interactions, multi-channel value propositions and other field or financial professional activities as designated
• Partner with Life and Annuity Services, Life and Annuity New Business, Payroll, Sales, Product, Actuary, Financial Distribution, Audit, Compliance, Finance and other internal partners
• Demonstrates fluency in leveraging AI-enabled tools and platforms to enhance operational efficiency, data accuracy, and customer experience.

Skills & Abilities

• Broad understanding of the Annuities and Life Insurance Industry, with a working knowledge and experience in contracting and commissions functions
• Strong analytical and organizational skills with attention to detail and ability to interpret data, identify trends, make data-driven decision leveraging AI tools to improve business outcomes
• Excellent customer service and communication skills, both verbal and written
• Strong technical skills in MS Office (Excel, Word, Outlook), Co-pilot, and other AI-related platforms
• Proactive attitude with ability to work in a team environment and desire for continuously learning
• Deep understanding of risk and control functions, reconciliations and the regulatory environment including AI related compliance
• Strong math aptitude with an understanding of general accounting principles and state contracting requirements​
• Successfully completes regulatory and job training requirements

Education

• College degree or equivalent work experience

Experience

• Minimum of 5 years of related work experience

Base Salary: $60,000 - $70,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.