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Contact Center Representative - Remote (Baton Rouge, LA)
full-time•Baton Rouge
About this role
The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.
A Day in the Life of a remote Contact Center representative INCLUDE:
- Answering member phone calls and providing first-call resolution on various financial issues.
- Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
- Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
- Accurately processing member transactions over the phone.
- Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.
Remote Contact Center representative Skills and qualifications include:
- A High School Diploma or equivalent.
- 1 year of customer service experience.
- Must meet the requirements for our Telecommuting Program (More information below!)
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Other things you may want to know about this position:
- Work Schedule
- Monday – Friday
- 9:00 am – 6:00 pm
- Must be available to work rotational Saturdays
- 9:00 am – 1:00 pm
- Monday – Friday
- Travel
- Travel is not necessary for this position.
- Telecommuting
- Telecommuting is required for this position.
- Requirements include:
- A dedicated workspace
- Secure and strong internet connection
- Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
- An environment free from loud noises or outside distractions
- The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.
- Requirements include:
- Telecommuting is required for this position.
Why should you join the pelican team?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account contributions for eligible employees
- Employer-Paid Life Insurance
- Voluntary Dependent Life Insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
What you'll do
- The Remote Contact Center Representative answers member phone calls and provides first-call resolution on various financial issues while promoting and cross-selling Credit Union products. They utilize strong communication and problem-solving skills to resolve member issues and ensure compliance with regulations.
About Pelican State Credit Union
At Pelican State Credit Union, you’re more than a team member—you’re family. We proudly promote a high-spirited, supportive, and dynamic workspace where your career can thrive and you can shine.
Pelican has been committed to providing life-changing financial services to our members for over 60 years, and our fantastic team makes that commitment possible. That's why we're as dedicated to your success and well-being as we are to that of our members. We offer an excellent benefits package, competitive compensation, ongoing training, and a culture that values teamwork and creativity.
If you’re looking for something more than just a career, apply to work at Pelican—you're going to love it here! We can’t wait to meet you. Apply now at pelicanstatecu.com/careers.
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Frequently Asked Questions
What does a Contact Center Representative - Remote (Baton Rouge, LA) do at Pelican State Credit Union?
As a Contact Center Representative - Remote (Baton Rouge, LA) at Pelican State Credit Union, you will: the Remote Contact Center Representative answers member phone calls and provides first-call resolution on various financial issues while promoting and cross-selling Credit Union products. They utilize strong communication and problem-solving skills to resolve member issues and ensure compliance with regulations..
Is the Contact Center Representative - Remote (Baton Rouge, LA) position at Pelican State Credit Union remote?
The Contact Center Representative - Remote (Baton Rouge, LA) position at Pelican State Credit Union is based in Baton Rouge, Louisiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Contact Center Representative - Remote (Baton Rouge, LA) position at Pelican State Credit Union?
You can apply for the Contact Center Representative - Remote (Baton Rouge, LA) position at Pelican State Credit Uniondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.