Mgr Cust Paymnt Ops & Vend Mgt

To manage all payment and billing options and processes, as well as all payment, bill print and paper vendors, to drive customer satisfaction, operational control and overall cost efficiency. To collaborate with Accounting, Treasury, Supply Chain, IT, Marketing and other Exelon business units, vendors and external business partners and consultants. This includes but is not limited to promote and enhance the existing electronic payment and billing options, resolve customer issues on the existing options, and identify and implement other convenient options that will drive customer satisfaction and cost efficiency. The financial transaction amounts will vary based upon the operating company. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

• Manage back office activities to ensure that all customer remittance and other revenue receipts and refunds are processed within energy delivery lockbox and non-lockbox operations in a prompt, accurate and cost effective manner. Ensure all control activities are Sarbanes-Oxley compliant and comply with internal and external auditing requirements. (30%)
• Recommend, plan and lead implementation of strategic initiatives and operational improvement in the area of customer billing and payment options, refunds, and bill print/customer communication to ensure customer satisfaction and lowest total cost via strategic planning, organizational benchmarking, technology implementation, and process improvement. (30%)
• Lead the vendor management interface with Supply and manage multiple complex vendor relationships/contracts. This includes vendor communication, vendor performance management, as well as sponsoring necessary RFP and RFI initiatives. (30%)
• Manage, coach and evaluate the performance of personnel and offer counsel and advice regarding appropriate developmental needs and/or performance improvement opportunities. (10%)

• Report to key manager to perform strategic and tactical assessment of the function, to plan and implement departmental long-range strategic plans and technology improvements.
• Day to day management responsibilities is direct and includes accountability for the operational efficiency of department personnel and efficiency of processes, control processes of all payment functions and bill print/customer communication, vendor performance, vendor communication, cross-functional interface with Treasury, Accounting, Marketing, Supply and IT to ensure prompt resolution of customer issues, on-time implementation of any process improvement or RFP results.
• Responsibilities involve both internal and external contacts regarding issues critical to payment and billing operations.
• 35% travel is required.
• Work is diversified in nature and requires initiative and judgment in determining prioritization of activities and appropriate course of action. Involves the understanding and application of business practices, guidelines and accounting principles. Decision making authority is primarily related to customer satisfaction and company remittance posting issues. The need to understand total operating cost, benchmarking information and the ability to apply best practices are critical to achieve results that are world class.
• Number of personnel supervised include the following:
• Up to 30 (including different levels of management employee up to E3, Bargaining Unit or Non-Exempt Employees)
• Direct control of $10 Million vendor and material procurement contracts, as well as significant impact to $4 billion annual corporate cash flow.

• Bachelor's degree and 7-10 years management experience or in lieu of degree, 9-12 years of relevant internal and/or external experience in Accounting, Finance or cash management.
• Experience in managing various billing and payment options (including check payment and electronic payments), refunds, and/or bill print processes. Proven track record in managing complex vendor relationship.
• 3-5 years of management experience leading a diversified team including both exempt and non-exempt employees.
• A customer service orientation with an emphasis on teamwork and adaptability is very important.
• Excellent written and oral communication skills, strong planning, organizational and problem solving skills, and attention to detail, initiative and the ability to effectively manage change and successfully complete multiple tasks under constantly changing conditions.

• Advanced degree or professional certification preferred.
• Background in financial systems -- such as CCB (BGE), CIMS (PECO), Passport and EPS -- is highly recommended. Experience with technology-related issues, hardware, applications etc. is also beneficial. Working knowledge and understanding of relevant computer systems and technology including mainframe, web-based, and Windows based client-server applications is very beneficial.
• 15 years management experience.

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $96,800.00/Yr. – $133,100.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more