Job Title: Test Center Administrator (Guangzhou, China)

Description: To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the worlds most comprehensive and secure network of test centres in more than 180 countries. 

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Guangzhou.

Working Arrangements

• Initially a 12 month casual role
• Working hours are not fixed and will vary, Monday - Sunday 7:00am-11:00pm depending on test centres. 
• Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 - 4 weeks in advance.
• Flexible approach to working is essential as opening hours can vary according to business need
• Hourly Rate – CNY45 per hour

Role

To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Key Responsibilities 

• Provide a high level of customer service 
• Prepare equipment and test environment per company procedures to deliver testing
• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
• Explain the test process to candidates and deal with other queries as required
• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Experience

• Fluent in communicating in English, both verbal and written, as well as Chinese.
• Good face-to-face communication skills with experience in a customer facing role
• Ability to work with procedures and policy 
• Strong attention to detail
• PC literate
• Ability to deal with conflict and work under pressure

Pearson VUE（www.pearsonvue.com）是基于计算机测试方法提供考试的全球领导者，在全球180多个国家设有最全面，最安全的专业考试中心。

Pearson VUE提供了良好的职场工作环境，目前广州专业考试中心团队正在招聘数名考试行政人员。

工作需求状态：

• 为期12个月的兼职工作。

• 工作时间是排班制、需轮班，周一至周日上午7:00至下午11:00，取决于不同的考试中心。 

•  轮班工作会提前2至4周告知您的工作时间和班次。

•  营业时间可能因业务需求而异，须能配合弹性上班。

• 工作时薪 人民币45元。

工作职责:

执行考试中的管理和监考;包括理解、遵守和执行所有考试流程的政策和程序。对考生展现并提供高水平的客服态度。

主要工作项目:

• 提供高水平的客户服务。

• 按照公司规定做好执行考试前应有的准备工作。

• 根据Pearson VUE和客户规定的程序报到考生（包括证件的验证）。

•向考生解释考场规则、过程、及处理其他相关查询。 

•确保考试进行中的完整性和安全性，维护考试监控的标准。 

工作要求条件: 

• 流利的中、英文能力，包括听、说、读、写中等以上。

• 良好的沟通技巧、能力，具有客服工作经验尤佳。

• 能够彻底遵守公司的政策和程序。 

• 工作细心、认真。

• 熟悉电脑操作。

• 抗压性强。

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