Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Osaka, Japan.

Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).

CORE COMPETENCIES

Detail Oriented, Communication Skills, Problem Solving, Organizing Skills, Customer Focus, Ethics and Value

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.  

REQUIRED KNOWLEDGE AND EXPERIENCE

• Education and Experience:  
• One year customer service experience preferred
• Exposure in a testing environment strongly preferred
• Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:  

• Customer service skills required
• Strong written and oral communication skills in English and Japanese required (Ex. TOEIC 700- for non-English speaker, N1 grade for non-Japanese speaker)
• Ability to communication both technical and functional
• Ability to work independently
• Effective time management skills
• Ability to handle a reasonable amount of stress
• Strong attention to detail
• Problem solving skills  
• Alertness and courage
• Ethics and trust
• Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):  

• Annual Pearson Professional Centers certification for Test Administrator required
• Must pass re-certification annually

PRIMARY RESPONSIBILITIES  

Operational Administration

• Assure equipment is operational and test stations are free of extraneous materials
• Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically  
• Communicate and work with VSS technical support to investigate and fix technical issues
• Test Center cleaning

Customer Service

• Review test roster and prepare accordingly for candidates including special accommodation preparation
• Check in candidates and verify identifications
• Explain the test process briefly
• Help candidates to place all personal belongings in a personal locker  
• Escort examinee to assigned test station
• Help the examinee begin the tutorial/test
• Answer any questions before the timed portion of the test begins
• Monitor examinees  
• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
• Print the test results after the candidate completes the test

Quality Assurance and Continuous Improvement

• Ensure the adherence to the Pearson Professional Center quality and security measures  
• Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
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WORK ENVIRONMENT AND CONDITIONS

• Physical requirements:  
• Be comfortable to work in a quiet testing environment
• Be flexible in work hours