About this role
The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes.
- Office is located at Pearson Professional Center Alabang 11th Floor, One Trium Tower, Pacific Rim, 6324 Filinvest Avenue, Alabang, Muntinlupa City 1781 Philippines
- Open to work in flexible hours between Monday to Friday.
- Works hours are in between 6:15 AM to 5PM. Schedule will be given according to availability.
- Minimum of 3.5 working hours.
- Freshies are very welcome to apply!
CORE COMPETENCIES
- Detail Oriented
- Communication Skills
- Problem Solving
- Organizing Skills
- Customer Focus
- Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- One year customer service experience required
- Exposure in a testing environment strongly preferred
- Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
- Customer service skills required
- Strong written and oral communication skills
- Ability to communication both technical and functional
- Ability to work independently
- Effective time management skills
- Ability to handle a reasonable amount of stress
- Strong attention to detail
- Problem solving skills
- Alertness and courage
- Ethics and trust
- Knowledge in operating a computer, fax, and other office equipment
Other (license/certification):
- Annual Pearson Professional Centers certification for Test Administrator required
- Must pass re-certification annually
PRIMARY RESPONSIBILITIES
- Operational Administration
- Assure equipment is operational and test stations are free of extraneous materials
- Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
- Communicate and work with VSS technical support to investigate and fix technical issues
- Test Center cleaning if applicable
- Customer Service
- Review test roster and prepare accordingly for candidates including special accommodation preparation
- Check in candidates and verify identifications
- Explain the test process briefly
- Help candidates to place all personal belongings in a personal locker
- Escort examinee to assigned test station
- Help the examinee begin the tutorial/test
- Answer any questions before the timed portion of the test begins
- Monitor examinees
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
- Print the test results after the candidate completes the test
- Quality Assurance and Continuous Improvement
- Ensure the adherence to the Pearson Professional Center quality and security measures
- Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
- Be comfortable to work in a quiet testing environment
- Be flexible in work hours
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Other facts
About Pearson
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
What you'll do
- The Test Administrator is responsible for managing all aspects of testing operations at the assigned test center, ensuring high-quality service and adherence to operational policies. Responsibilities include checking in candidates, monitoring exams, and ensuring equipment functionality.
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