About this role
Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Associate, Sales Operations to join our successful team in India.
This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.
Key Responsibilities:
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Setup outbound meetings with clients to review questions and issues
- Coordinate product and system demos with customers
- Act as support bridge between local customers and global support teams
- Vendor empanelment at customer end
- Customer operational support.
- Customer engagement for operational aspects of sales work.
- Manage sales process operations and coordinate legal/functional documentation for sales process.
- Monitor performance indicators
- Manage sales tracking tools and report on important information
- Stay up to date with new product and feature launches
- Suggest sales process improvements
Requirements:
- Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
- Understanding of legal/functional paperwork around sales processes in India
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills in both English
- Analytical and multitasking skills
- Teamwork and motivational skills
- Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal(s) to occur.
Other facts
About Pearson
Our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It's who we are.
What you'll do
- The Associate, Sales Operations will provide enhanced support for large IT customers in India, focusing on Exam Voucher transactions. Responsibilities include processing orders, responding to customer inquiries, and coordinating with internal teams.
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