About this role
At PEARCE, we've got a career for you!
Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.
POSITION SUMMARY
Pearce seeks a motivated Dispatch / Intake team member to join our rapidly growing national telecommunications and renewables services company. This key role supports our Field Teams by receiving, processing, and dispatching callouts for field technicians across multiple service lines and states.
SHIFTS:
- Wednesday – Sunday 6am PST – 2:30pm PST
- Tuesday – Saturday 2:30pm PST – 11pm PST
- Friday – Tuesday 10pm PST – 6:30am PST
DUTIES and RESPONSIBILITIES
- Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician.
- Work with our proprietary online cloud-based system and update job statuses.
- Receive Customer job requests and input into the system
- Communicate with Customers
EXPERIENCE and QUALIFICATIONS
- Customer service experience is highly preferred.
- Able to learn new systems and processes quickly.
- Able to work well in a team environment and take on odd projects when needed.
- Able to work independently with little supervision.
- Must be familiar with Microsoft Office products (Word, Excel, Outlook, etc. and comfortable using technology)
- Candidates located in the Eastern or Central territories are preferred.
At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package including health and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Learn more about us at www.Pearce-Services.com!
Other facts
About Pearce Services
PEARCE SERVICES is the largest national independent provider of outsourced repair, maintenance, and engineering services to critical infrastructure in the renewable energy, power generation, and telecom industries. Pearce offers innovative, tech-enabled services for telecom, renewable energy, electric vehicle (EV), and energy storage system infrastructure customers. Pearce is headquartered in Paso Robles, CA, and has 25 offices throughout the US with 1,800+ team members.
Our diverse services include:
1) Wireline Services: Turnkey expansion and repair services for outside plant remote terminals in broadband and fiber networks.
2) Wireless Services: A comprehensive suite of cell site tower and ground services including line & antenna, microwave, HVAC, power & electrical (generator, battery, power plant), site maintenance, and inspection services.
3) Engineering and Professional Services: OSP design engineering and consulting solutions for network planning
4) Network Services: Inside plant engineering, installation services, and turn-key management of ongoing network operations for wireline, wireless and hybrid networks.
5) Solar Operations & Maintenance Services: Equipment maintenance, commissioning, technical remote operations, and site maintenance for Utility and Commercial-scale Solar.
6) Wind Maintenance Services: Equipment maintenance, retrofit/replacement, construction, and site maintenance for Utility and Commercial scale Windpower.
7) EV Operations & Maintenance Services: EVSE Equipment maintenance, campaigns, remote coverage, and vendor-managed inventory for EV charging stations.
8) BESS Maintenance Services: Equipment maintenance, campaigns, vendor-managed inventory for Battery Energy Storage Systems (BESS).
What you'll do
- The Dispatch/Intake team member will support field teams by processing and dispatching callouts for technicians. They will also communicate with customers and update job statuses in a cloud-based system.
Ready to join Pearce Services?
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