Customer Success & Product Intern
full-time•New York
Summary
About this role
The Role
We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams.
This isn't an internship where you sit on the sidelines. This is a role that is truly going to move the needle at Spur and you'd be working with our customers & prospects from your very first day on the job.
You'll get a hands on opportunity to work at a rocketship startup, with a A* engineering & solutions engineering team.
About Us
Spur lets you test your website with natural language. Our AI agents act like real users, automating end-to-end testing without requiring traditional QA infrastructure.
Spur is founded by 2 Yale Alums, and is backed by leading investors like First Round Capital, Neo, Pear VC, Conviction, and YCombinator. We are transforming the testing world, completely re-imagining what testing means from first principles.
We're already accelerating engineering teams at some of the fastest-growing companies in the world like Aloyoga, HelloFresh, NextDoor to name a few!
Read our Manifesto: https://www.spurtest.com/founders-letter
What You'll Do
Help customers translate their critical user journeys into natural language tests.
Respond to customer support tickets and troubleshoot test failures across the platform.
Lead product walkthroughs for customers on new features and capabilities.
Collaborate with engineering to surface edge cases and customer feedback.
Build internal documentation and resources. Get hands-on experience with AI agents, prompt engineering, and agentic QA systems.
Review PostHog & Our Analytics platforms to analyze user sessions, and relay tactical product feedback & feature requests to our product and engineering teams
What We're Looking For
Strong written and verbal communication—you can explain
technical concepts clearly and confidently.Recent graduate or current Junior / Senior with a degree in Computer Science (major or minor) and coursework
or interest in business.Genuine curiosity about AI agents, automation, and how software gets built.
Comfortable learning quickly in a fast-paced, ambiguous startup environment.
Bonus: Experience with QA, testing tools, or customer-facing roles.
Why Spur
Mentorship: Learn directly from a solutions engineer with 10+ years in QA and testing.
Real responsibility: Own projects and talk to customers from day one.
Work with the Latest Technology: Work with vision-first, multimodal agents that are changing how teams ship software.Startup energy: Cool NYC office, snacks, and a motivated team building something
that actually works.YC network: Access to the most legendary startup community in the world
What you'll do
- The intern will help customers translate their user journeys into natural language tests and respond to customer support tickets. They will also lead product walkthroughs and collaborate with engineering to provide feedback.
About Pear VC
Pear is an early-stage venture fund founded by Pejman Nozad and Mar Hershenson. Their co-founding managers have historically seeded very early stage tech start-ups such as Dropbox, Lending Club, Zoosk, Addepar, Path and many others. Pear VC is an early stage venture firm based in Menlo Park with offices in San Francisco and Menlo Park. We’re specialists in pre-seed and seed and partner with founders at the earliest stages to turn great ideas into category-defining companies.
Our culture
- Team-oriented environment
- Strong work ethic
- High attention to detail
Ready to join Pear VC?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Success & Product Intern do at Pear VC?
As a Customer Success & Product Intern at Pear VC, you will: the intern will help customers translate their user journeys into natural language tests and respond to customer support tickets. They will also lead product walkthroughs and collaborate with engineering to provide feedback..
Is the Customer Success & Product Intern position at Pear VC remote?
The Customer Success & Product Intern position at Pear VC is based in New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Success & Product Intern position at Pear VC?
You can apply for the Customer Success & Product Intern position at Pear VCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.