Full-Time Leasing Concierge

Summary

As the Full-Time Leasing Concierge, you are the first and ongoing impression that creates the client experience.  You will cultivate a world-class experience uniquely catered to each individual resident while still effectively marketing and leasing apartments.  With the addition of AI innovations enhancing the leasing and resident experience, the Full-Time Leasing Concierge will be responsible for taking the resident experience to a whole new level beyond industry standards with the assistance of provided AI resources.   You will work closely with your team to achieve established revenue, occupancy, resident, and retention goals. The ideal candidate will come with excellent communication skills, a strong sales & marketing mentality, and ability to create a world-class experience for our residents.

What You’ll Do:

• Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy
• Assist with planning and hosting of resident events
• Provide excellent customer service and serve as an example to the team as a representative of Peak and your community.
• Maintain accurate and current prospect traffic and leasing data
• Assist with all move-out and move-in events as well as collect deposits and/or fees associated with move-in (as necessary)
• Give informative property tours to potential prospects onsite and create value add byn anticipating needs and addressing concerns the customer has not even thought of yet
• Lease and renew beds/apartments via in person, on the phone or online
• Write up and file service requests from residents upon receipt
• Contribute to the general upkeep and cleaning of office, common areas and model
• Assist in the performance of the annual turn process
• Adhere to Peak policies and procedures
• Greet prospective residents and show model, market ready units and common areas
• Respond to internet leads and relay information to prospects via phone and in person
• Contribute to optimizing occupancy while maximizing leased rent
• Maintain thorough product knowledge of the property and competition
• Perform various administrative tasks
• Inspect units on a quarterly basis as well as prior to move-in
• Review client survey feedback and provide action-based resolutions and outreach to ensure client satisfaction.
• Proactively address and resolve client issues or problems to ensure satisfaction and maintain a high standard of service.
• Maintain positive ongoing relationships with residents and clients to ensure their experience is uniquely catered to them.
• Utilize our newly implemented Your Story Survey which outlines each resident’s favorite preferences, hobbies, interests, etc to create a resident experience specific to them by offering tailored local recommendations catering to their lifestyle and interests.
• Provide local expertise feedback by maintaining comprehensive knowledge of the local area to provide up-to-date and personalized recommendations on local features, attractions, restaurants, nightlife and cultural events. 
• Closely monitor leasing communication platforms to ensure AI correspondence is effective and recognizing when to step in to assist a client’s needs where AI is falling short of providing a world class resident experience.
• Manage greeting and holiday card program and coordination of client referral and welcome gifts.
• Handle sensitive and confidential client information with the utmost professionalism and discretion.
• Work closely with Management on all renewal campaign initiatives to cultivate relationships with assigned residents to achieve budgeted renewal retention
• Achieve individual & team goals associated with Reputation, reviews and resident surveys to reflect overall client satisfaction

What You’ll Need:

• 3-5 years of customer service and/or sales experience highly preferred
• Extensive knowledge of local dining, tours, events, and activities or a willingness to become a local expert on those specifics
• Meticulous attention to detail
• AI platform experience preferred
• Willingness and ability to learn and use new technology
• Strong communication skills with a meticulous attention to detail
• Ability to multi-task and thoroughly execute
• High energy with a desire to work in a fast-paced environment
• A desire to help others and impact your community
• Availability to work evenings and weekends as required
• Proven ability to demonstrate and embody Peak’s Mindsets
• Ability to read and write English fluently

What You’ll Get:

• Potential quarterly commission
• 15 days of PTO + 2 additional “Wellbeing Days”
• Up to 12 weeks paid parental leave + one year of diapers, on us
• 401(k) Match
• Wellness initiatives, health team competitions and reward programs through
• LiveWell Program
• Employee Resource Groups
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition