At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

Our consultants are our direct link to our customers. They partner with our customers to implement PDI systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.

• Understand the technical and functional aspects of PDI POS product range.
• Stay up to date with in-depth knowledge of PDI POS and related industry products and technology.
• Contribute to the documentation of user guides, training materials, deployment/installation guides, troubleshooting guides, proposals, and statement of works.
• Provide functional and/or technical support to project team and support team. Resolve issues relevant to project deliverable(s) within their area of expertise.
• Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the role training, classroom training and/or documentation. Share information required for the team to be successful.
• Connect or “map” business requirements to existing functionality; to be able to suggest a solution approach that may be different in some ways from the customers current processes but is already implemented in our products; or define the most efficient means to bridge a gap between the customers’ requirements and our existing functionality.
• Conduct site visits, customer discussions and interviews. Run customer workshops in conjunction with project and development team.
• Deliver clearly documented business and functional requirements for the solution, that have been signed off by the customer and stakeholders, in standard templates to enable project team to begin development. Provide clarification as needed.
• To ensure the solution developed accurately meets customers’ needs, continue to clarify business requirements during the life if the project, liaising between customer, project and development team. Document and manage clarification requests and elicit replies from customers throughout the project lifecycle.
• Test the product(s), service(s) or installation package(s) towards the end of the project/program (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the project team.
• Standby support for non-coding issues during UAT and Pilot. Being the connector between the customer and the Product team. Resolving any non-coding related issues where possible, and refining/prioritizing tickets to the Product team.
• First point of call for issues resolution during project design and implementation.
• Specification of customer solutions, including change requests and scope of work.
• Specification of interfaces with other third party systems – eg  ERP systems such as SAP, Navision etc
• Ensuring and being accountable for the technical integrity of the design in accordance with the client’s requirements.
• Responsible for providing feedback to Product teams regarding products including gaps, functionality, and market/customer demands.
• Summarize customer and system information, including troubleshooting information, to assist in the transit to support process. 

• Strong technical background
• Excellent analytical and problem-solving skills
• Excellent customer relationship and interpersonal skills
• Highly motivated self-starter with a desire to solve problems and help others
• Requires strong written and verbal communication skills 
• Ability to independently work as a contributing member in a high-paced and focused team
• Ability to multi-task and prioritize tasks with competing deadlines
• Strong problem-solving and analytical skills with the ability to work under pressure
• Ability to socialize ideas and influence decisions without direct authority
• Collaborative in nature with a strong desire to dig in and learn independently as well as seeking advice from peers.
• Industry knowledge and experience of the Retail, Forecourt and Convenience markets
• Experience working with EPOS software
• Working proficiency of SQL, Searching and reporting on DB entries and writing/running scripts.
• Must be bilingual in English and Spanish to support Spanish-speaking customers
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.