Senior Credit Risk & Operations Specialist

<h3><strong>About the company</strong></h3> <p>Paystack Microfinance Bank (Paystack MFB) is building banking with care. We’re focused on creating reliable financial infrastructure that helps businesses and individuals manage and grow their money over time.</p> <p>We operate as a separate company, building on nearly a decade of Paystack’s work in digital commerce and expanding beyond payments into credit, yield, treasury management, and embedded banking tools. Our approach is deliberate, long-term, and grounded in trust.</p> <h3><strong>About the role</strong></h3> <p data-start="164" data-end="390">We’re looking for a driven, hands-on Senior Credit Risk &amp; Ops Specialist to help build the foundation of our credit operations. This role is based in Lagos, Nigeria, and reports directly to the Managing Director / CEO.</p> <p data-start="392" data-end="653">This isn’t a traditional back-office risk role. We’re looking for a builder: someone who understands the art and science of credit risk in Nigeria, especially for business lending, and is excited to move away from manual processes towards a tech-first approach.</p> <p data-start="655" data-end="850">You’ll work closely with our Product, Data, and Operations teams to build the credit function end to end, from risk policies and product design to portfolio monitoring, collections, and recovery.</p> <p data-start="852" data-end="1095">This role is well suited to a high-agency individual contributor who’s comfortable getting their hands dirty, has strong analytical instincts, and is motivated by the challenge of building scalable, modern credit operations from the ground up.</p> <h3><strong>Key responsibilities</strong></h3> <h4><strong>Credit risk management and policy</strong></h4> <ul> <li>Develop and maintain a credit risk management framework aligned with CBN guidelines.</li> <li>Define credit policies, approval limits, risk appetite, and credit scoring rules.</li> <li>Maintain credit product documentation and ensure compliance with internal policies and regulatory requirements.</li> </ul> <h4><strong>Credit underwriting and analysis</strong></h4> <ul> <li>Assess the financial health of businesses using bank statements, payment flows, management accounts, and alternative data.</li> <li>Make sound, data-driven credit decisions across different business profiles.</li> <li>Track portfolio health metrics such as PAR, NPLs, and vintage performance, and produce clear reports for stakeholders.</li> </ul> <h4><strong>Portfolio monitoring and reporting</strong></h4> <ul> <li>Monitor key portfolio metrics including PAR, NPL ratios, and write-offs, and proactively flag emerging risks.</li> <li>Design early warning indicators and stress-testing approaches.</li> <li>Prepare internal risk reports and required external submissions, including CBN reporting.</li> </ul> <h4><strong>Product and process design</strong></h4> <ul> <li>Work with Product, Tech, and Data teams to embed risk controls into loan origination, disbursement, and servicing flows.</li> <li>Drive automation in credit scoring and decision-making using bureau data, behavioural data, and internal signals.</li> </ul> <h4><strong>Collections and recovery</strong></h4> <ul> <li>Design and manage collections strategies across pre-delinquency, early, and late-stage arrears.</li> <li>Oversee recovery actions including restructures, write-offs, and legal escalation where required.</li> </ul> <h3><strong>Requirements</strong></h3> <ul> <li>At least 5 years’ experience in credit risk or lending operations within a credit-led fintech, MFB, or commercial bank.</li> <li>Proven experience in credit risk assessment, policy development, and portfolio management for business lending.</li> <li>Strong understanding of CBN guidelines, internal control frameworks, AML, KYC, and risk management practices.</li> <li>Practical experience with collections and recovery, with a clear understanding of the realities of recovering funds in the Nigerian market.</li> <li>Strong analytical skills, with advanced proficiency in Excel and familiarity with other data analysis tools.</li> <li>Clear interest in using technology to solve operational problems and reduce manual processes.</li> <li>Bachelor’s degree required. A Master’s degree or professional certification such as CIBN, ICAN, ACCA, CRMP, PRM, or CFA is an advantage.</li> <li>Familiarity with credit bureaus, digital KYC tools, and loan management systems.</li> <li>Comfortable working in a fast-paced, tech-enabled environment.</li> </ul> <h3><strong>Bonus points if you have:</strong></h3> <ul> <li>Experience working within organisations with multiple or complex licensing structures.</li> <li>Experience collaborating with data and product teams on credit models, or basic knowledge of SQL or Python.</li> <li>Experience building workflows or automations using tools such as Retool, Zapier, n8n, Replit, or Cursor.</li> </ul> <h3><strong>Benefits</strong></h3> <ul> <li>Competitive salary and compensation package</li> <li>Comprehensive medical cover</li> <li>Fully covered parental leave</li> <li>Opportunity to take on leadership responsibility in a growing financial institution</li> <li>Smart, kind colleagues who are invested in your growth</li> </ul> <p><em>Paystack Microfinance Bank is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are committed to creating a progressive, inclusive, and open-minded workplace. Our philosophy is simple: hire exceptional people and empower them to do the best work of their lives.</em><br><br></p>