Oversee the implementation of specialized solutions for clients. Identify and address client needs and issues. Lead and manage client training sessions. Develop and maintain strong client relationships. Drive the adoption of technology products and solutions. Collaborating to create a successful end-to-end partner integration plan with our strategic Partners. Serve as project lead from discovery to contract signature, development and integration testing through go-live, building rollout plans, leading merchants' developers and business teams through the integration milestones, and coordinating with internal Legal, Compliance, Engineering, Product, Risk and Servicing resources Work independently and lead discussions with other cross-functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams. Ability to implement new services, processes, and manage the continuous improvement feedback loop. Clearly conveys information and ideas through various media to individuals or groups, helping them understand and influencing them to take action (includes scheduling and running project meetings with internal and external stakeholders and clearly outline notes and action items following those meetings) Ensure that the project deliverables are on time and at the required level of quality Ability to “hold their own” in discussions with external partners and internal counterparts. Track record working effectively with others in a global organization, while managing strategic partner relationships. Strong executive presence and the ability to collaborate effectively with peer and Director Level teams in a dynamic and maturing business context. Ability to work through complex payments and technical concepts (without having to know API-level details) especially in the Vertical SaaS space 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. The ideal candidate will be able to build strong relationships with internal key work partners and be able to build high caliber external professional relationships with our strategic external partners. In addition, the Engagement Manager will need to act in a capacity to enhance the cross-functional alignment necessary to achieve success by leveraging a services model. Excellent verbal and written communication skills are particularly important given the wide interactions that will be required for this role. The ideal candidate will have excellent relationship building, leadership, and team management skills. The ability to achieve results through others is essential to this role. Experience: 5+ years' experience as a Project/Engagement Manager (in Professional Services is a plus) Education: Bachelor's Degree Experience in global payment products and business solutions Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations, including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel