Service Desk Analyst, Temp

Overview

Company Overview

Pattern Energy is a leading renewable energy company that develops, constructs, owns, and operates high-quality wind and solar generation, transmission, green fuels and energy storage facilities. Our mission is to transition the world to renewable energy through the sustainable development and responsible operation of facilities with respect for the environment, communities, and cultures where we have a presence. 

Our approach begins and ends with establishing trust, accountability, and transparency. Our company values of creative spirit, pride of ownership, follow-through, and a team-first attitude drive us to pursue our mission every day. Our culture supports our values by fostering innovative and critical thinking and a deep belief in living up to our promises.  Headquartered in San Francisco, Pattern has a portfolio of 30 power facilities and transmission assets across North America, serving various customers that provide low-cost clean energy to millions of consumers. 

Responsibilities

Job Purpose

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Key Accountabilities

• Responding and resolving desktop support inquiries via our ticketing system, email, or phone. (ServiceNow)
• Excellent communication skills are a must (face-to-face, written, and telephone)
• Good organizational skills, able to handle projects and prioritize tasks as they present themselves
• Software Support - troubleshooting, installing, upgrading, and removing applications. (Windows 10, Office365)
• Hardware Support - troubleshooting, reimaging, and building client machines
• Mobile Device/Tablet - troubleshooting, upgrading and setup assistance
• Active Directory Administration - user accounts, security groups
• Conduct User IT Orientation to go over resources and services
• SharePoint - site creation, administration, and troubleshooting
• Unified Communications - Cisco Webex, Call Manager, MS Teams administration and troubleshooting

Qualifications

Experience/Qualifications/Education Required

Educational Requirements

 4-year Degree in Information Systems /Computer Science or Associates/Computer Certification.

Required Work Experience

Minimum 2 Year’s Service Desk experience, some server administration a plus.

Additional Requirements

• Able to work flexible and weekend hours
• Able to follow direction, work with the team, and work independently
• Understanding of Asset Management systems such as LANDesk or SCCM
• Familiarity with Lenovo ThinkPad laptops and Dell OptiPlex desktops

The expected starting pay range for this role is $71,000.00 - $96,000.00 USD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses.

Pattern Energy Group is an Equal Opportunity Employer.

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