P
Desktop Support Intern
internship•Cincinnati
About this role
<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we <strong>innovate</strong> to positively <strong>impact </strong>patient behaviors. Our purpose-driven approach offers <strong>an inspirational career</strong> opportunity where you can contribute to improving health outcomes for millions of patients nationwide.</span></p>
<p><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=1720,h=320,q=80/https://builtin.com/sites/www.builtin.com/files/2024-07/Greenhouse%20Cover%20Image.png" alt="" width="699"></p></div><p><strong><span data-contrast="auto">Desktop Support Intern</span></strong><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<p><strong><span data-contrast="auto">Job Summary:</span></strong> <br><span data-contrast="auto">A Desktop Support Specialist (Co-Op / Intern) career at PatientPoint is rewarding and exciting as you will collaborate with all facets of the organization. The primary focus of the role is to provide extremely high-level customer service while solving technical issues involving information technology. We are all about supporting the doctor-patient engagement better and you could be a part of our journey!</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p>
<p><strong><span data-contrast="auto">What You’ll Do:</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p>
<ul>
<li><span data-contrast="auto">Assist in Provides on-site IT (Information Technology) support for the Cincinnati office and other remote offices.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Assist in at least one major project during the term where they are accountable and responsible for specific areas of that project.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Meet with mentor weekly.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Track efforts and accomplishment for final slide deck for presentation to stakeholders at end of term.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Performs installations, repairs, upgrades, and maintenance on hardware and equipment.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Onboarding / Offboarding responsibilities.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Answers customer questions and resolves issues.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Manages and maintains ticket queue(s).</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Acts as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Performs analyses and prepares reports on system problem trends and issues. Autonomously manage and troubleshoot issues.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Autonomously manages and troubleshoots issues while taking initiative and ownership.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Maintain inventory and address all related IT processes through continuous improvement efforts.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Develop ongoing documentation of inventory via CMDB, processes and practices related to IT policy and directives to support the organization.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Work collaboratively with all teams, vendors, consultants, and other stakeholders.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Build and maintain knowledge of PatientPoint products and services.</span><span data-ccp-props="{}"> </span></li>
<li><span data-contrast="auto">Willing to tackle additional tasks / competencies as needed to support the organization.</span><span data-ccp-props="{}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What We Need:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Must be a current student enrolled in a college or university </span> </li>
<li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Highly motivated, self-starter with strong written and verbal communication skills <span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">What You’ll Need to Succeed:</span></strong><span data-ccp-props="{}"> </span></p>
<ul>
<li><span data-contrast="auto">Demonstrated success in developing and maintaining high-performing and trusted customer relationships.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></li>
<li><span data-contrast="auto">Professional demeanor to successfully represent and serve as part of the PatientPoint brand.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Ability to quickly learn and align with the PatientPoint organization, locations, and mission.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Curiosity and a commitment to continuous learning.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Motivated self-starter who proactively takes initiative.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Poise under pressure and ability to work in a fast-paced, high-stress environment.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Excellent verbal and written communication skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Exceptional organizational skills and ability to juggle competing priorities.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Jira and Slack familiarity a plus.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Server background a plus.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Understanding and experience in cloud, data centers, and server infrastructure a plus.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Great organizational skills a must.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Great interpersonal skills to work with customers.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Great analytical and problem-solving skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Excellent communication skills.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
<li><span data-contrast="auto">Willingness to go above and beyond to assist the organization improvement efforts for IT.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":300}"> </span></li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559685":720,"335559740":210}"> </span></p>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559685":720,"335559740":210}"> </span></p>
<p><span data-ccp-props="{}"> </span></p><div class="content-conclusion"><hr>
<p><strong><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/SFyOj6RJ58Q?si=hKwMuKj0NzuXrIIG" width="560" height="314"></iframe></strong></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>About PatientPoint: <br></strong>PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at <a href="https://www.patientpoint.com">patientpoint.com</a>. <br></span></p>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>Latest News & Innovations: </strong></span></p>
<ol>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Named A Best Place to Work! <a href="https://www.mmm-online.com/features/best-places-to-work-2025-patientpoint/">Read More</a></span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Mike Walsh, COO answers "What Makes a Great Leader". <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://builtin.com/articles/companies-with-great-managers#patientpoint" data-test-app-aware-link="">Read More</a></span></li>
<li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Recognized on Vault’s Top Internship List. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://bit.ly/4oWDual" data-test-app-aware-link="">Read More</a></span></li>
</ol>
<p><span style="font-family: arial, helvetica, sans-serif;"><strong>What We Offer: </strong></span><br><span style="font-family: arial, helvetica, sans-serif;" data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.</span></span></p>
<div>
<p><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;"><em>PatientPoint recognizes that privacy is important to you. Please read the PatientPoint <a href="https://www.patientpoint.com/privacy-policy">privacy policy</a>, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V</em></span></p>
</div></div>
What you'll do
- The Desktop Support Intern will provide high-level customer service while solving technical issues and assist in IT support for the Cincinnati office and remote locations. They will also manage ticket queues, perform installations and repairs, and collaborate on projects.
About PatientPoint
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com.
Ready to join PatientPoint?
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Frequently Asked Questions
What does a Desktop Support Intern do at PatientPoint?
As a Desktop Support Intern at PatientPoint, you will: the Desktop Support Intern will provide high-level customer service while solving technical issues and assist in IT support for the Cincinnati office and remote locations. They will also manage ticket queues, perform installations and repairs, and collaborate on projects..
Is the Desktop Support Intern position at PatientPoint remote?
The Desktop Support Intern position at PatientPoint is based in Cincinnati, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support Intern position at PatientPoint?
You can apply for the Desktop Support Intern position at PatientPointdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.